Bilingual Customer Care Specialist

About the role

Are you passionate about helping others? If so, we want you on our team! MOHELA is seeking Customer Care Specialists to provide exceptional service and support to our customers. In this role, you’ll assist customers with managing and repaying their loans through inbound and outbound calls, helping them understand their options, and work toward successful account resolution.

Responsibilities

• Provide exceptional service and support to customers.
• Assist customers with managing and repaying loans via inbound and outbound calls.
• Help customers understand their repayment options.
• Work toward successful account resolution.

Requirements

• High school diploma, GED, or equivalent.