Bilingual Critical Safety Representative (Texas, New Braunfels)

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

Job Responsibilities

• Empathetic Support: Provide authentic assistance to customers, actively listening and addressing their concerns.
• Efficient Problem Resolution: Quickly gather and document details, use resources to resolve issues, and escalate when necessary.
• Clear Communication: Set expectations, provide accurate information, and maintain professionalism in all interactions.
• Follow-up: Ensure timely follow-up with customers, keeping them informed of their case status.
• Ownership and Accountability: Take personal responsibility for each interaction and its outcome, ensuring customer satisfaction.
• Professionalism: Represent the brand positively, adhere to company policies and ethical standards.
• Collaboration: Work effectively both independently and with teams to resolve issues and improve processes.
• Data Accuracy: Document interactions and case details accurately, maintaining confidentiality.
• Continuous Improvement: Stay updated on policies, participate in training, and suggest process improvements.
• Compliance: Adhere to all relevant laws, regulations, and company protocols.

Basic Qualifications

• A High School Diploma or GED.
• Typing speed of 25+ words per minute.
• Excellent verbal and written communication skills.
• Successful completion of standardized hiring assessments.
• Willingness to work flexible hours as needed to support operational requirements.
• B2 Spanish level required (writing and speaking).

Preferred Qualifications

• 24+ months of direct customer-facing experience in industries such as hospitality or contact centers, demonstrating a strong ability to establish rapport with individuals.
• 6+ months of experience in an emergency response role (e.g., first responder, military, medical, 911 dispatch), showcasing the ability to remain composed and think critically in high-pressure situations.
• Exceptional attention to detail, organizational skills, and follow-up capabilities, ensuring thorough and efficient resolution of issues.
• Willingness to learn and curious mindset.
• Tenacity to consistently prioritize doing what is right, even in challenging circumstances.
• Ability to work both independently and collaboratively, demonstrating flexibility and adaptability in various scenarios.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities.

EEO

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.