Bilingual Contact Center Representative (Spanish)

About the role

The work-from-home Contact Center Representative at Tivly handles inbound and outbound calls for small business owners seeking commercial insurance quotes. This position requires a minimum of two years of customer support experience in a remote call center setting.

Responsibilities

• Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs
• Follow communication scripts and use product knowledge to adapt when necessary
• Build positive relationships by exceeding customer expectations in service, handling questions, cancellations, and confirmations
• Maintain daily service, productivity, and quality standards

Requirements

• Five-day work week (full-time)
• Saturday availability may be required
• Equipment requirements: Desktop or laptop, high-speed internet, dedicated noise-free workspace, RAM (minimum 8 GB), CPU (less than 80% usage)

Qualifications

• Fluent in Spanish (speaking, reading, and writing)
• Minimum of 2 years of experience providing customer support in a call center or similar environment
• Minimum of 2 years working from home
• High School diploma or equivalent
• Strong experience with technology and proficiency with computers, including Google Workplace (formerly G Suite), Google Chrome, and CRM software
• Strong typing and data entry skills
• If bilingual in Spanish, fluency in speaking, reading, and writing is required
• Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice
• Strong time management and decision-making skills
• Interest in repetitive tasks

Skills

Excellent communication and interpersonal skills, strong time management and decision-making skills, exceptional customer service, active listening, verbal and written communication skills, and a professional phone voice are essential.

Benefits

Tivly offers a competitive pay rate of $14/hour.

Pay

$14/hour

Schedule

Shift Availability: 12 PM- 9 PM Central Standard Time (1 PM - 10 PM Eastern Standard Time)