Bilingual Contact Center Representative
Are you passionate about helping others and fluent in more than one language? Join CoVantage Credit Union and become a vital bridge connecting members to the financial services they need. In this role, you’ll provide exceptional service by supporting bilingual members through in‑person, phone, and digital interactions. You’ll interpret conversations, assist with accounts, and ensure every member feels understood, confident, and valued. From answering questions to guiding members through financial solutions, your impact will be felt every day. At CoVantage, we put people first—offering a collaborative environment where you can grow your skills, build strong relationships, and help members achieve financial well‑being. CoVantage invests in our team members!
Pay
$18.00 – $30.79 per hour, based on related experience and qualifications.
Benefits
- 401(k) employer match up to 200%
- Annual bonus up to 4% of salary
- Generous employer HSA contribution
- Paid time off for community service
Responsibilities
- Provide efficient, professional service as an interpreter between credit union employees and bilingual members.
- Assist online, mobile, and phone banking users by resetting passwords, unlocking accounts, addressing bill‑pay inquiries, facilitating cross‑account access, and verifying deposits.
- Perform all job functions with a high degree of accuracy, efficiency, and professionalism.
- Balance individual productivity, job performance, and service goals while maintaining a positive, team‑based experience for members and coworkers.
- Exhibit the credit union’s seven service standards, promoting a welcoming culture and putting people first.
Qualifications
- High school diploma or equivalent.
- Pass credit union fluency testing and maintain working knowledge of English and a secondary language.
- Minimum 1 year experience as an interpreter preferred.
- Minimum 1 year related experience or an Associate’s Degree.
- General knowledge of credit union services preferred.
- Proficient with Microsoft Office and Windows software programs.