Bilingual Contact Center Representative

About the role

Are you passionate about helping others and fluent in more than one language? Join CoVantage Credit Union and become a vital bridge connecting members to the financial services they need. In this role you’ll provide exceptional service by supporting bilingual members through in‑person, phone, and digital interactions. You’ll interpret conversations, assist with accounts, and ensure every member feels understood, confident, and valued. From answering questions to guiding members through financial solutions, your impact will be felt every day. At CoVantage we put people first—offering a collaborative environment where you can grow your skills, build strong relationships, and help members achieve financial well‑being. CoVantage invests in our team members.

Responsibilities

• Provide efficient, professional service by serving as an interpreter between credit union employees and bilingual members.
• Assist online, mobile, and phone banking users by resetting passwords or unlocking accounts, addressing bill‑pay inquiries and resolutions, helping with cross‑account access, and verifying deposits.
• Perform all job functions with a high degree of accuracy, efficiency, and professionalism.
• Balance individual productivity, job performance, and service goals while maintaining a positive, team‑based experience for members and co‑workers.
• Exhibit the credit union’s seven service standards, promoting a culture of welcoming all and putting people first for both members and coworkers.

Qualifications

• High school diploma or equivalent.
• Must pass credit union fluency testing and maintain working knowledge of English and a secondary language.
• Minimum of 1 year’s experience as an interpreter (preferred).
• Minimum of 1 year’s related experience or an Associate’s Degree.
• General knowledge of the credit union and its services (preferred).
• Proficient with Microsoft Office and Windows software programs.

Benefits

• 401(k) employer match of up to 200%.
• Annual bonus of up to 4% of salary.
• Generous employer HSA contribution.
• Paid time off for community service.

Pay

$18.00 – $30.79 per hour, based on related experience and qualifications.