Bilingual Community Resource Advocate

About the role

This position is responsible for providing patients with assistance in meeting their healthcare needs including enrollment in Medicaid Expansion, application assistance for pharmaceutical charity programs, Medicare, ACA Health Insurance, preparing disability applications for patients through the SOAR program, providing education and completing paperwork for sliding scale and new uninsured patients, and referring patients to other community resources based on their expressed needs.

Responsibilities

• Address all patient referrals through the Provider Referral Work Que.
• Cookout and reach events during National Health Center Week and beyond, create and maintain relationships with community agencies and elected officials.
• Equitably serve the organization’s patient population through patient advocacy, community, outreach, and engagement.

Requirements

• Experience in a medical office setting required.
• Bilingual (English/Spanish) preferred but not required.
• Knowledge of medical office software and comfort in using computers in daily work activity.
• Excellent verbal communication skills.
• Excellent organizational skills.
• Problem solving and critical thinking skills.
• Understand and maintain patient confidentiality.

Qualifications

• High School Diploma or GED certificate required; bachelor’s degree preferred.
• SHIIP Counselor, Affordable Care Act (navigator or certified application counselor), SOAR Counselor, ACA Navigator, completion of TPC training, Community Health Worker Certification.

Skills

• Basic medical terminology.
• Proficient in use of all computer software utilized in the organization, including Epic, NC Tracks, Marketplace Assister Community (MAC), ACA software, Connector utilization, SHIIP software, The Pharmacy Connection, and Microsoft Office Products.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.