Bilingual Community Outreach Specialist (English/Spanish) (Santa Cruz)

Make a real difference in your community! As a Bilingual Community Outreach Specialist (English/Spanish) in Santa Cruz, CA, you’ll be the face of Medi-Cal managed care—connecting individuals and families to the healthcare resources they need, guiding them through enrollment, and helping them make informed decisions about their coverage.

This is a fully onsite role based in Santa Cruz, CA.

Responsibilities

• Foster strong customer relationships, monitoring their engagement and progress.
• Collaborate regularly with customers to attain program goals and sustain eligibility for services.
• Conduct workshops and deliver various training services to customers.
• Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
• Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
• Follow up with customers to ensure their needs are met and address any queries or concerns.
• Collaborate with team members, providing expertise and assistance in resolving participant issues.
• Maintain accurate and timely case notes for all customer interactions and document related activities.
• Share updates on outreach and engagement efforts with project staff.
• Report identified barriers hindering customer engagement with the Provider to project staff.

Requirements

• High school diploma or GED required and 0-6 months of relevant professional experience, or equivalent combination of education and experience.
• Must reside in Santa Cruz County and be able to work onsite at our Santa Cruz locations.
• Reliable transportation and valid automobile insurance.
• Valid CA Driver’s License.
• Knowledge of the local community.
• Willing and able to travel throughout surrounding counties as needed (mileage reimbursed for travel to locations outside of your assigned central location in Santa Cruz).
• Fluency in English and Spanish.
• Six months of customer service experience.
• Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred.
• Experience working with low-income and diverse populations preferred.

Benefits

• Competitive compensation with quarterly bonuses based on performance.
• Professional development opportunities: training programs, workshops, and conferences.
• Maximus Wellness Program and resources tailored to your needs.
• Employee perks and discounts.
• Tuition reimbursement for ongoing education and development.
• Recognition platform for outstanding employee contributions.
• Holistic wellness support through the Employee Assistance Program (EAP).
• Paid Time Off (PTO), holidays, and sick leave, plus short- and long-term disability coverage.
• 401K Retirement Savings plan with company matching.
• Comprehensive insurance coverage: medical, dental, vision, prescription, partially funded HSA, life insurance, and discounts on auto, home, renter’s, and pet insurance.

Pay

$20.00 per hour.