Bilingual Community Outreach Specialist (English/Spanish) - San Jose, CA

About the Role

Join Maximus as a Bilingual Community Outreach Specialist (English/Spanish) in San Jose, CA. In this role, you’ll be the face of Medi-Cal managed care—connecting individuals and families to healthcare resources, guiding them through enrollment, and helping them make informed decisions about their coverage. This is a fully onsite position working from our San Jose, CA office, with required travel throughout Santa Clara County or neighboring counties.

Must reside in Santa Clara County and be willing to work onsite.

Responsibilities

• Foster strong customer relationships, monitoring their engagement and progress.
• Collaborate regularly with customers to attain program goals and sustain eligibility for services.
• Conduct workshops and deliver training services to customers.
• Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
• Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
• Follow up with customers to ensure their needs are met and address any queries or concerns.
• Collaborate with team members, providing expertise and assistance in resolving participant issues.
• Maintain accurate and timely case notes for all customer interactions and document related activities.
• Share updates on outreach and engagement efforts with project staff.
• Report identified barriers hindering customer engagement with the Provider to project staff.

Requirements

• High school diploma or GED required; 0-6 months of relevant professional experience, or equivalent combination of education and experience.
• Reliable transportation and valid automobile insurance.
• Valid CA Driver’s License.
• Knowledge of the local community.
• Willing and able to travel throughout surrounding counties as needed.
• Fluency in English and Spanish.
• Six months of customer service experience.
• Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations) preferred.
• Experience working with low-income and diverse populations preferred.
• Basic computer navigation skills.
• Ability to navigate multiple screens and systems.

Benefits

• Professional Development Opportunities: Participate in training programs, workshops, and conferences.
• Maximus Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs.
• Employee Perks and Discounts: Additional benefits and discounts exclusively for employees.
• Tuition Reimbursement: Invest in your ongoing education and development.
• Recognition Platform: Acknowledge and appreciate outstanding employee contributions.
• Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Paid Time Off Package: Enjoy PTO, holidays, and sick leave, along with Short- and Long-Term Disability coverage.
• Future Planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Comprehensive Insurance Coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter’s, and Pet insurance.
• Competitive Compensation: Quarterly bonuses based on performance.

Pay

Minimum Salary: $20.00 per hour
Maximum Salary: $20.00 per hour