Bilingual Community Outreach Specialist (English/Spanish) (Orange Co.)

This is an onsite position working from our Anaheim office. Willingness to travel throughout the county or neighboring counties is required.

About the role

Outreach Specialists represent Medi-Cal managed care in California by educating beneficiaries and guiding them through enrollment into a managed care health plan.

Responsibilities

• Coordinate and process intake referrals received via incoming calls, voicemail, email, or other designated channels.
• Respond to inquiries, provide general program information, and refer clients or providers to appropriate agencies or resources in accordance with established guidelines.
• Perform initial eligibility screening for services using defined criteria and procedures.
• Review and screen applications and supporting documentation for completeness and accuracy.
• Enter, update, and maintain application, intake, and case information in applicable databases and systems.
• Research, verify, and document information by accessing approved internal or external systems, including government agency systems as applicable.
• Contact customers or providers to obtain missing or incomplete information related to applications or documentation.
• Coordinate with internal staff or field resources, including site visit personnel, to collect and verify required information or results.
• Assist customers in accessing services aligning with specific program objectives including educational and vocational training, medical support, childcare, transportation, mental health services, legal aid and related needs.
• Determine urgency and sensitivity of incoming matters and route or escalate appropriately.
• Support outreach and engagement activities by assisting customers through defined phases of the application, enrollment, or service process.

Requirements

• High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
• Reliable transportation and valid automobile insurance.
• Valid CA Driver's License.
• Knowledge of the local community.
• Willing and able to travel throughout counties as needed.
• Fluency in English and Spanish.
• Six months of customer service experience.
• Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred.
• Experience working with low-income and diverse populations preferred.
• Must reside in Orange County and be willing to work onsite.

Benefits

• Professional Development Opportunities: Participate in training programs, workshops, and conferences.
• Maximus Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs.
• Employee Perks and Discounts: Additional benefits and discounts exclusively for employees.
• Tuition Reimbursement: Invest in your ongoing education and development.
• Recognition Platform: Acknowledge and appreciate outstanding employee contributions.
• Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Paid Time Off Package: Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
• Future Planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Comprehensive Insurance Coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Competitive Compensation: Quarterly bonuses based on performance.

Pay

Minimum Salary $20.00 per hour
Maximum Salary $20.00 per hour