Bilingual Collections Team Lead

Benefits: Life InsuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceBonus based on performanceEmployee discounts Bilingual Collections Team Lead, In-House Furniture Financing 55,000-60,000 base plus team performance bonus | Full time | 3925 W Adams St, Suite 1, Phoenix, AZ 85009 Del Sol Furniture finances our own customers through our in-house lending company. Our collections team works our own accounts: real customers who bought furniture from us and who we want to keep as customers. We are looking for an experienced bilingual collector who is ready to lead. You will carry your own accounts, coach a small team, make decisions on the floor, and own the team's daily results. You will report directly to our collections manager and help shape how the department runs. If you have been the top collector on your team and want a role where you are rewarded for making everyone better, this is it. What You Will Earn 55,000-60,000 base, depending on experienceMonthly bonus tied to total team collections. When the team wins, you win.Realistic total earnings of 65,000-70,000 for a strong leadHealth, dental, vision and life insurancePaid vacation, holidays and sick timeGenerous employee discount Your Schedule Full time, Tuesday through SaturdaySet shift of 9:00 AM to 6:00 PM, Arizona time, including a 1-hour lunchSaturdays are required. You lead the team on our busiest calling day.In person at our Phoenix office, 3925 W Adams St, Suite 1 What You Will Do Lead the team Coach and support a small team of full-time and part-time collectorsRun daily priorities: who calls which accounts, follow-ups, and escalationsReview calls and account notes for quality, accuracy, and policy complianceTrack team and individual numbers, and step in early when someone falls behindTrain new collectors on our process, systems, and standardsHandle escalated customers and difficult situations the team can't resolveMake day-to-day decisions on payment arrangements and team coverage within company guidelines Collect Work your own portfolio of past-due accounts, in English and SpanishNegotiate payment arrangements that customers can actually keepFollow company policy and all applicable state and federal consumer lending rulesDocument every conversation and agreement accurately Improve the department Spot what's working and what isn't, and bring ideas to the collections managerHelp build better scripts, processes, and reporting as we grow Who We Are Looking For Fluent in English and Spanish. This is required, because you will use both every day.3+ years in collections, loan servicing, or accounts receivableA record of top performance. Tell us your numbers when you apply.Experience leading, training, or coaching others, formally or informally. Team lead, trainer, or go-to senior collector all count.Calm under pressure, firm without being aggressiveOrganized, detail-oriented, and comfortable with numbers and reportsComfortable learning new software. We train on our systems. En Español Buscamos un líder de equipo de cobranza bilingüe con experiencia para nuestro departamento de financiamiento propio. Vas a cobrar tus propias cuentas y también guiar, entrenar y apoyar a un equipo pequeño de cobradores. Ofrecemos 55,000-60,000 de salario base más bono por resultados del equipo, con beneficios completos. Horario de martes a sábado. Si hablas inglés y español con fluidez y estás listo para liderar, aplica hoy. Why Del Sol Locally owned and family operated in Phoenix since 1997, nearly 30 yearsIn-house lending: you work for the company that made the loan, not a debt buyerFlat structure. Leadership is accessible and decisions get made fast.A real chance to shape the department, not just follow a scriptStable, growing company with four stores across the Valley Our Core Values We hire, coach, and evaluate our entire team against six core values: Integrity: Do the right thing, always. Open and honest communication builds trust.Teaming: Set aside ego for the good of the team. Lift others up.Excellence: Be your best, every day. Our customers come back because of it.Kaizen: Never stop improving. Small steady improvements create big results.Perseverance: Finish what you start, even when it's hard.Awesomeness: Enjoy your work and make it enjoyable for others. It's our culture. If you are a proven bilingual collector ready to lead a team and be rewarded for its results, apply today. Del Sol Furniture is proud to be an Equal Opportunity Employer. This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.