Bilingual Collections Specialist August

About the role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Collections Specialist August based in the United States. This role offers the opportunity to support customers through effective account resolution and payment solutions within a fast-paced financial services environment.

Responsibilities

• Manage the collection of outstanding payments as an individual contributor within the collections process.
• Review accounts with overdue balances and identify appropriate solutions to help customers return loans to current status.
• Conduct inbound and outbound calls with customers to resolve outstanding debts and provide payment support.
• Maintain daily, weekly, and monthly collection goals and performance metrics.
• Document account activity, payment discussions, and resolution efforts accurately.
• Apply negotiation and communication techniques to encourage successful payment outcomes.
• Follow established collections policies, procedures, and compliance requirements.
• Collaborate with team members and leadership to achieve department objectives.

Requirements

• Experience in collections or customer-facing financial roles.
• Strong communication, negotiation, and organizational skills.
• Bilingual English/Spanish fluency required.
• Experience with telemarketing or financial products preferred.
• Proficiency with Microsoft Office applications.
• Strong motivation, goal orientation, and ability to meet performance targets.
• Professional demeanor and customer-focused approach.
• Able to work effectively as part of a collaborative team.
• Strong attention to detail and ability to manage multiple account priorities.

Benefits

• Competitive hourly compensation of $19.00 per hour plus bonus opportunities.
• Remote work flexibility.
• Opportunity to develop experience within the financial services and collections field.
• Collaborative team environment.
• Performance-driven culture with opportunities to contribute to meaningful customer outcomes.