Bilingual Client Services Administrator (Spanish/English)

About the role

Gaming Laboratories International (GLI) is seeking a bilingual Client Services Administrator to provide sales support to our global Client Services team. This is an in-office position based in one of our North America offices. GLI has been the global leader in the testing and certification of gaming devices and systems since 1989, delivering world-class customer service to jurisdictions worldwide.

Responsibilities

• Participates in team meetings with other departments to track project statuses, hours used and remaining and communicates any potential issues in project management to the LACSP team.
• Communicates between internal members and external customers, ensuring that all parties have the necessary information and resources to execute their assigned projects.
• Works closely with the team to organize and schedule meetings, as requested.
• Tracks client billing and supports invoice collection procedures, when required.
• Assists with drafting sales proposals for the LACSP team in a clear, complete, and accurate manner.
• Generates reports and statistics related to the flow of the business.
• Assists in the translation of documents from English to Spanish and from Spanish to English.
• Handles CRM notes after calls and follows the (proposal → project → delivery) flow.