Bilingual Client Services Administrator

About the role

Gaming Laboratories International (GLI) is seeking a bilingual Client Services Administrator to provide sales support to our global Client Services team. This is an in-office position based in one of our North America Offices.

Responsibilities

• Participates in team meetings with other departments to track project statuses, hours used and remaining and communicates any potential issues in project management to the LACSP team.
• Communicates between internal members and external customers, ensuring that all parties have the necessary information and resources to execute their assigned projects.
• Works closely with the team to organize and schedule meetings, as requested.
• Tracks client billing and supports invoice collection procedures, when required.
• Aids in drafting sales proposals for the LACSP team in a clear, complete, and accurate manner.
• Generates reports and statistics related to the flow of the business.
• Aids in the translation of documents from English to Spanish and from Spanish to English.
• Handles CRM notes after calls and follows the (proposal -> project -> delivery) flow.
• Performs other related duties, as assigned.

Requirements

• A minimum of one (1) year of previous experience in a related administrative support position is required.
• Previous experience supporting a sales or business development team is preferred.
• Bachelor’s degree in Marketing, Business, Sales, or a related field is preferred, but not mandatory.
• Must be bilingual in Spanish including the ability to translate written correspondence from English to Spanish and Spanish to English in a clear, eloquent, and professional manner.
• Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.
• Proficiency in Microsoft Word, Outlook, PowerPoint, and Excel is required.
• Must have demonstrated professionalism, including while working under pressure.
• Must have the ability to handle multiple projects under tight deadlines, while maintaining a realistic balance among priorities.
• Must demonstrate a high degree of attention to quality, details, and correctness.
• Must have the ability to work both independently and as part of a team.
• Must be available to work flexible hours, including occasionally in the early morning, as needed.

Skills

• Strong communication skills, both verbal and written.
• Excellent organizational and time management skills.
• Ability to multitask and prioritize effectively.
• Attention to detail and accuracy.
• Knowledge of Microsoft Office Suite.