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Jobs · Finance · Texas

Bilingual Claims Specialist (Spanish)

GEICO · Richardson, TX · 1 mo ago
On-siteFinance$25.87–$39.17/hrFull-time

About GEICO

GEICO, a member of the Berkshire Hathaway family and one of the largest auto insurers in the United States, offers a rewarding career where ambitions are met with endless possibilities. The company emphasizes innovation, community impact, and a culture built on the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Responsibilities

  • Manage incoming calls, collect accident facts, investigate claim details, and gather statements from involved parties.
  • Guide policyholders through coverage options and steps needed to get back on the road safely.
  • Resolve customer concerns to ensure a positive experience.
  • Drive customer satisfaction through meaningful interactions.

Requirements

  • High School Diploma or GED required; college degree preferred.
  • Fluency in both Spanish and English.
  • Availability to work evenings, weekends, and holidays.

Qualifications

  • Customer‑facing claims experience preferred.
  • Experience in high‑volume call centers with KPIs and measurable goals preferred.
  • Active Adjuster’s license preferred (training and exam fees provided).

Skills

  • Strong customer service, interpersonal, problem‑solving, and empathy skills.
  • Adaptable, detail‑oriented, and able to prioritize and multitask across platforms.

Pay

Starting salary: $25.87 – $39.17 per hour ($52,128 – $78,927.55 annually). Differential pay includes a 10% increase for bilingual skill, an additional 10% for evening shifts, and 20% for weekend shifts. A $1,500 sign‑on bonus is offered to licensed candidates.

Benefits

  • Health, dental, vision, and flexible spending accounts starting Day 1.
  • Paid Time Off accrued immediately, plus 13 paid holidays (8 fixed, 5 floating).
  • 401(k) with up to 6% match, vested immediately.
  • GEICO Strive tuition assistance program (up to $5,250 annually).
  • Licensing and continuing‑education courses at no cost, including hundreds of eLearning options.
  • Professional development programs, mentorship, and certification assistance.

Schedule

Complete in‑office training followed by the opportunity to work 80% on‑site and 20% off‑site. Flexible work arrangements include “GEICO Flex,” allowing additional weeks off‑site each year, subject to meeting location and work guidelines. Evening, weekend, and holiday shifts are required.

Location

2280 N Greenville Ave., Richardson, TX 75082

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