DirectJobHub
Jobs · Public Relations · Georgia

Bilingual Chinese (Mandarin) Social Media Moderator

VXI Global Solutions · Morrow, GA · 1 mo ago
On-sitePublic Relations$24/hrFull-time

About the Role

We are hiring Bilingual Chinese‑Mandarin speaking Social Media Moderators to support a fast‑growing global social media and social commerce platform. This role focuses on platform safety, trust, and policy enforcement, not customer service. As a Bilingual Chinese‑Mandarin Social Media Moderator, you will review user accounts, private messages, group chats, and appeal requests to ensure content aligns with platform policies and community standards. Decisions made in this role directly impact user safety, platform integrity, and regulatory compliance. This is a non‑voice, judgment‑based role requiring strong decision‑making, consistency, and the ability to work with sensitive content.

Responsibilities

  • Review and moderate user accounts and content according to defined policies.
  • Evaluate reports related to private messages and group chats.
  • Assess and process account and content appeals.
  • Make consistent enforcement decisions based on platform standards.
  • Accurately document moderation actions and rationale.
  • Meet quality, productivity, and consistency benchmarks.

Work Environment

  • 100% non‑voice, case‑based work.
  • Structured workflows with repetitive decision‑making.
  • Prolonged screen time.
  • Exposure to content that may be sensitive, explicit, or emotionally challenging.
  • On‑site call center environment.

Schedule

On‑site role in Morrow, GA. Must be available Monday–Saturday. Operating hours range from 8:00 AM through 2:00 AM EST. Ability to work evenings and late‑night shifts is required. Fixed schedules once assigned.

Compensation

Competitive hourly base pay for bilingual moderators: $24/hr. Full‑time, on‑site employment.

Benefits

  • Full health benefits (Medical, Dental, Vision).
  • Cell phone benefits ($25/month per line; restrictions may apply).
  • Referral for Life Program™ and abundant advancement opportunities.

Requirements

  • Minimum 6 months of experience in content moderation, trust & safety, risk, fraud, e‑commerce operations, or similar policy‑based work.
  • Strong judgment and ability to make consistent decisions.
  • Familiarity with major social platforms (e.g., short‑form video, social media, or online marketplaces).
  • Comfort enforcing rules without emotional escalation.
  • High attention to detail and documentation accuracy.
  • Psychological resilience and stress tolerance.
  • Reliable attendance and schedule adherence.
  • Fluent in Mandarin and English.

Important Role Disclosure

This position involves reviewing content that may include sensitive, explicit, or disturbing material as a normal part of job duties. Candidates should carefully consider their comfort with these essential functions before applying.

Similar jobs