Bilingual Case Manager - Survive to Thrive

SGA provides a wide range of social services in some of Chicagoland's most challenged and consistently underserved communities, and creates long-term and community-wide change.

About the role

The Survive to Thrive program will identify and serve human trafficking survivors among immigrant populations, offering community education and outreach, culturally informed case management, referrals, and survivor-led support.

Responsibilities

• Provide public awareness and community outreach to educate stakeholders about human trafficking.
• Provide case management services to human trafficking survivors including information and referrals, advocacy, social emotional support, and survivor-led support.
• Manage a caseload of human trafficking survivors providing trauma-informed case management services.
• Engage in public awareness events and community outreach to inform key stakeholders about all forms of human trafficking so they can recognize signs, provide appropriate and compassionate support, and make referrals to Survive to Thrive and other community resources.
• Meet regularly with clients in home, community, SGA site settings, or virtually to check-in and review progress in reaching goals.
• Provide crisis support, screening, and assessment.
• Determine eligibility for services, assess risk factors, strengths, and needs. Establish short and longer-term goals.
• Through case management, help clients understand and experience healthy, trusting relationships and build social and emotional skills to continue building healthy relationships.
• Utilize behavioral health support strategies to teach emotional regulation and coping.
• Teach new skills such as budgeting and problem-solving, provide critical information such as the criminal justice system and rights as victims.
• Advocate for the needs of survivors and help survivors access practical supports such as education/employment, child care, legal services, health care, transportation to medical and other appointments, and benefits eligibility.
• Utilize network of community referral partners to ensure client access to resources.
• Manage caseload including crisis management, intake, assessment, intensive case management, emotional support, peer support, and follow-up.
• Co-facilitate survivor-led mentoring and support groups.
• Engage in supervision including case debriefing, self-care, and stress management.
• Participate in regular team meetings to discuss client status and anticipated needs.
• Respond promptly to client needs, coordinating with the team to ensure appropriate rendering of services and supports.
• Document all client interactions, case updates, and emergency situations accurately and in a timely manner.
• Provide ongoing support and referrals to participants as needed.
• Other duties as assigned.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of clients, stakeholders, or employees of the organization.
• Exercises discretion and independent judgment in executing tasks.
• Demonstrate the ability to establish helping relationships with diverse populations and handle emergency and crisis situations.

Requirements

• Bachelor’s Degree in the field of Counseling, Psychology, Criminal Justice, Social Work, Education, or related program (preferred).
• Experience in case management, social services, or behavioral health.
• Strong crisis management and problem-solving skills.
• Excellent communication and organizational abilities.
• Knowledge of human trafficking, domestic violence, LGBTQIA+, community resources, and support services.
• Experience working with diverse populations and in diverse communities.

Skills

• Strong collaborative, relationship building, and communication skills to effectively problem solve, achieve goals, and meet deliverables.
• Sensitivity to cultural diversity is required.
• Ability to communicate and cooperate with diverse populations, various professionals, and community groups.
• Attention to detail and thoroughness.
• Effective verbal and written communication skills.
• Bilingual Spanish/English (preferred).
• Ability to exercise discretion and ensure confidentiality.

Conditions of Employment

• Ability to work varying hours Monday - Friday; schedule may include some evenings and weekends.
• Must have a valid driver’s license and automobile insurance required for work-related travel.

Physical Requirements

• Must be able to remain stationary 50% of the time.
• Must be able to frequently move inside the office to access file cabinets, office machinery, etc.
• Must be able to transport oneself to and from home visits.
• Occasionally ascends/descends stairs.
• Constantly moves to assist during program activities.
• At times it may be required to lift up to 25 lbs. for various needs.
• Frequently moves in outdoor weather conditions.

Pay

$50,000 annually

Benefits

• Comprehensive benefits package that includes medical, dental, and vision insurance.
• Employer-paid life insurance.
• Short- and long-term disability coverage.
• 403(b) retirement savings plan.
• Paid vacation, sick leave, personal days, and holidays.
• Employee Assistance Program.

Benefits are provided in accordance with plan documents and organizational policies, and eligibility may vary based on employment status and scheduled hours.