Bilingual Case Manager - Housing Stabilization

About the Role

The Housing Stabilization Specialist provides inclusive and trauma-informed housing advocacy and case management services to clients. This position offers individual, family, and/or group services, including advocacy, linkage, referral, crisis intervention, education, and support. The role facilitates resource acquisition and client advocacy, with most stabilization services delivered in clients’ residences or community-based settings.

Responsibilities

• Equity and Inclusion:
  • Reflect on how identities and power dynamics impact workplace advantages or disadvantages.
  • Create an inclusive environment where clients and employees feel respected, valued, and safe.
• Advocacy:
  • Assist advocates and case managers in resolving client housing issues and landlord concerns.
  • Help clients meet tenancy obligations.
  • Act as a liaison with landlords/property owners.
• Case Management:
  • Plan, coordinate, and advocate for multiple social services to meet clients’ long-term housing needs.
  • Improve clients’ daily living skills and physical/mental health.
  • Arrange referrals to appropriate resources.
  • Develop information support systems to increase clients’ independence and residential stability.
• Community Resources, Response, Coordination, and Outreach:
  • Conduct outreach to recently housed clients.
  • Advocate with community resources to enhance service continuity, accessibility, and accountability.
  • Assist the Rapid Rehousing program as needed.
• Statistical and Grant Reporting:
  • Coordinate and track Rapid Rehousing (RRH) housing funds in accordance with grant and agency requirements.
• Other duties to support departmental and organizational goals, as assigned.
• Maintain confidentiality of DVIS and client information.
• Attend meetings and training as requested by supervisor.
• Maintain up-to-date and accurate client files according to agency guidelines.

Requirements

• Education: Bachelor’s degree in Psychology, Counseling, Social Work, or a related field, or equivalent combination of education and/or experience.
• Experience:
  • Minimum of one year of supervised experience working with individuals and groups in a social service or mental health environment.
  • Minimum of one year’s experience in property management engagement.
  • Nonprofit experience strongly preferred.
• Licenses/Certifications: Valid Oklahoma driver’s license; CPR and First Aid certification preferred.

Skills

• Proficient in Microsoft Office Suite.
• Knowledge of or experience with social justice issues, including intimate partner violence, gender-based violence, and racial, class, and sexual orientation equity.
• Dedication to diversity, equity, and inclusion.
• Excellent organizational, written, and oral communication skills.
• Attention to detail and ability to prioritize tasks in a fast-paced environment.
• Adaptability to meet deadlines and handle pressure.
• Ability to work independently and as part of a team.
• Strong negotiation skills and diplomacy in handling sensitive information.
• Ability to act calmly and swiftly in crisis situations.
• Commitment to DVIS’s philosophies on diversity, inclusion, equity, and anti-racism.
• Experience applying equitable analysis to duties preferred.
• Diplomacy in addressing personal, individual, and internal discrimination.

Schedule

Monday through Friday, 8:30 am to 5:00 pm. Occasional extended workdays.

Physical Requirements

• Ability to communicate effectively in English (verbally and in writing) in person and by phone.
• Ability to hear adequately in personal and group settings, with periodic distractions.
• Ability to process information from various sources (e.g., computers, printed materials).
• Mobility to access offices and various settings, including intermittent standing, walking, stooping, kneeling, bending, and twisting.
• Occasional climbing of stairs or use of elevators.
• Ability to reach, move, and/or lift up to 25 pounds.
• Frequent repetitive movement, such as extended keyboarding.
• Occasional sitting and/or standing for long periods.