Bilingual Case Manager, Compass SF HOME

About the role

Compass Family Services is a 100+ year old nonprofit dedicated to addressing San Francisco's homeless crisis. The SF HOME team supports families in finding safe, stable, and affordable housing.

About the team

The SF HOME team empowers homeless San Francisco families to achieve housing stability. Services include housing search assistance, financial support, and case management.

Compensation

$27 - $31 hourly

Schedule

Full time (37.5 hours/week), Monday - Friday, primarily during standard business hours

Location

1061 Market St, San Francisco and in the community. This role is fully in-person (NOT hybrid or remote).

Organizational Core Competencies

• Accountable
• Adaptable
• Client-centered
• Collaborative
• Committed to Diversity, Equity, Inclusion, and Belonging
• Resourceful

What the Bilingual Case Manager will do

The Bilingual Case Manager supports families enrolled in Compass' rental subsidy program, focusing on maintaining housing and long-term stability. This involves visiting families in their homes and providing various services.

Specific responsibilities

• Develop positive relationships with families
• Partner with families to set stability, self-sufficiency, and well-being goals
• Provide counseling, crisis intervention, and referrals to external services
• Connect with families through regular office visits, home visits, and communication methods
• Work with family and Compass finance team to ensure timely rent payments and address landlord/property manager issues
• Maintain accurate and updated client files and enter case notes, assessments, and service plans in Compass’ Salesforce database and ONE System

Required skills

• Fluent Spanish and English
• CA Driver’s License and ability to be approved as a Zipcar driver
• Experience working with people in crisis
• Demonstrated understanding of issues facing homeless and low-income families
• Strong interpersonal skills, including relationship-building and networking
• Demonstrated commitment to diversity, equity, inclusion, and belonging work
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, PowerPoint, etc.)

Compensation and Benefits

• Salary range: $27 - $31 per hour, 7.5 hours per day / 37.5 hours per week. Non-exempt.
• Paid time off: 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.
• Insurance: health, dental, and vision insurance are fully covered by Compass for employees and dependent children. Long term disability and life insurance are also provided.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.
• Membership in OPEIU/Local 29 union.

To Apply

Please apply through our online application. No phone calls, please.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Compass embraces the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.