Case Manager, Compass SF HOME - Temporary

About the organization

Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

About the team

The SF HOME team empowers homeless San Francisco families to find safe, stable, affordable housing. Families receive help with housing search, money for move-in costs and rent, and case management designed to set them up for long-term housing stability.

Location: 1061 Market St, San Francisco and in the community

Responsibilities

• Develop positive relationships with families that foster connection, support, and trust.
• Partner with families to develop short and long-range stability, self-sufficiency and well-being goals.
• Provide counseling, crisis intervention, and referrals to services offered both within Compass and externally.
• Connect with families regularly through office visits, home visits, and phone/email/text contact.
• Work with family and Compass finance team to ensure timely payment of rent and rental subsidies, and help families to navigate any challenges that arise with their landlord/property manager.
• Maintain accurate and up-to-date client files and promptly enter case notes, assessments, and service plans in Compass’ Salesforce database and ONE System.

Requirements

• CA Driver’s License and ability to be approved as a Zipcar driver required. (Personal vehicle NOT needed).
• Experience working with people in crisis.
• Demonstrated understanding of issues facing homeless and low-income families.
• Strong interpersonal skills, including relationship-building, networking, and ability to develop trusting relationships with a diverse set of individuals.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, PowerPoint, etc.). Salesforce experience a plus.

Skills

• Accountable
• Adaptable
• Client-centered
• Collaborative
• Committed to Diversity, Equity, Inclusion, and Belonging
• Resourceful

Pay

$27 - $31 hourly

Schedule

Full time (37.5 hours/week), Monday - Friday, primarily during standard business hours. This is a temporary position scheduled to last 2-3 months, with the possibility of extending or becoming permanent.