Case Manager - Compass

Essential Duties And Responsibilities

• Collaborate with the Department of Children and Families (DCF), educational institutions, and places of employment to ensure holistic support for youth.
• Assist in connecting youth to primary care providers and other necessary medical services as needed.
• Affirm the needs of the family system and refer them to additional services when appropriate, fostering a comprehensive support network.
• Help youth access additional resources such as mental health services, community programs, and recreational opportunities to enhance their well-being.
• Provide intensive case management and crisis intervention services, averaging three to five hours per week for each youth, depending on client intensity.
• Conduct assessments and develop individualized service plans, working collaboratively with clients and families to develop skills needed to maintain family unity.
• Meet clients where they are, demonstrating persistence in building rapport and trust, even when clients may be resistant to engagement.
• Actively manage crises, responding to clients facing legal troubles or risk of removal from the home.
• Track specific metrics and data regarding clients, compiling reports for stakeholders in Excel format.
• Participate in the planning and implementation of division-specific summer camps and services, such as the annual Camp Be A Kid program, serving as program staff.
• Attend school meetings, family safety planning meetings, Child Protective Services (CPS) meetings, and other relevant meetings to advocate for client needs and ensure coordinated care.
• Provide ongoing monitoring, assessment, and advocacy to ensure that clients are progressing in their treatment plans.
• Communicate relevant information to other staff members, families, guardians, and DCF to facilitate coordinated care and support.
• Serve as an advocate and liaison for clients, programs, and the agency, collaborating with other community organizations and resources to best meet client needs.
• Build and maintain relationships with stakeholders to enhance service delivery and client outcomes.
• Facilitate treatment team meetings to promote effective communication among team members, developing goals based on the identified needs of clients and families.
• Oversee the implementation of individual treatment plans, ensuring that services are delivered effectively and in alignment with client goals.
• Maintain open lines of communication with interagency professionals, parents, and guardians to ensure the effectiveness of services.
• Attend workshops, conventions, and meetings as agreed upon with the supervisor to enhance skills and knowledge relevant to the role.
• Meet weekly with the supervisor to discuss case progress and receive guidance.
• Submit monthly and quarterly program reports to track progress and outcomes.
• Meet monthly with the local DCF Director to discuss cases and caseload management.
• Follow UCS recordkeeping requirements for all cases, ensuring compliance with documentation standards.
• Update treatment plans every six months to reflect client progress and changing needs.
• Complete timesheets and other required paperwork in a timely manner, ensuring that all documentation adheres to Medicaid standards and agency policies.

SECTION B: KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Knowledge of community resources, social service systems, and evidence-based case management practices for high-risk youth and families.
• Knowledge of crisis intervention principles, risk assessment, and safety planning.
• Knowledge of cultural competency principles and practices for effectively serving individuals and families from diverse backgrounds.
• Knowledge of child welfare systems, including the Department of Children and Families (DCF), and related community service networks.
• Knowledge of documentation standards, electronic case management systems, and confidentiality requirements.
• Strong crisis intervention and de-escalation skills to assess risk and respond effectively to emergency situations.
• Effective verbal and written communication skills to clearly convey information to clients, families, providers, and community partners.
• Relationship-building and interpersonal skills to establish trust and foster collaborative partnerships.
• Client advocacy skills to effectively represent client needs and coordinate services within DCF and other community partners.
• Proficiency in electronic health records, case management software, and other technology used to document services and monitor client progress.
• Analytical and critical thinking skills to evaluate information, monitor client outcomes, and develop informed service recommendations.
• Team collaboration skills to work effectively with multidisciplinary teams and community partners in coordinating care.

Qualifications / Education / Experience

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Computer Skills (1): Proficiency is required in a Windows Operating System to include competency in Microsoft Office programs Word, Excel, Outlook, and PowerPoint. Ability to enter information into an electronic medical record system (EMRs).
• Language Skills (2): Ability to respond to common inquiries, write clinical documentation, and present information effectively.
• Mathematical Skills (3): Ability to perform basic mathematical concepts and apply techniques such as probability and statistical inference.
• Reasoning Ability (4): Ability to interpret instructions, solve practical problems and draw valid conclusions with minimal guidance.
• EDUCATION And/or EXPERIENCE (5): Bachelor’s degree in social work, counseling, or other human services field. Experience working with children/youth and families with a clinical focus. Demonstrate an understanding of trauma-informed care.
• CERTIFICATES/LICENSE/REGISTRATION (6): Valid driver's license required.