Bilingual Case Manager

About the role

The Career Navigator is responsible for providing employers with qualified candidates by developing local job seekers through planning, program services, and appropriate referrals.

Reports to: Program Manager • Position Classification: Non-exempt • Office Location: Omaha, NE

Responsibilities

• Make appropriate connections for job seekers to open positions resulting in employment.
• Help businesses recruit the best applicants for their jobs.
• Interview customers to assess service needs.
• Aid customers in developing, evaluating and effectively initiating and implementing plans to enhance employment skills.
• Identify job seeker barriers and refer to appropriate resources.
• Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/education programs and job placement or advancement.
• Implement prescribed program-related procedures and accurate case management.
• Provide ongoing case management and serve as a liaison between customers and service providers.
• Document all customer interactions through well-written case notes.
• Acquire and maintain knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.
• Ensure that case files meet or exceed programmatic requirements.
• Provide valued and timely service to both job seekers and employers.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.
• Physical requirements include carrying/lifting up to 5 pounds frequently, up to 10 pounds regularly, and up to 25 pounds occasionally; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions.
• Working conditions are primarily in an office environment with occasional travel to other locations.

Qualifications

• Education: High School diploma.
• Experience: Minimum of two years' experience in staffing, recruiting, or workforce development with at least one year's experience working with computer systems for data entry and data review required.
• Previous workforce experience and/or case management experience is preferred.
• Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills.

Skills

• Knowledge of employment and recruiting practices.
• Ability to effectively assess customer employability skills and gaps.
• Ability to understand and apply program policy.
• Knowledge of business practices and industry sectors.
• Ability to work effectively in a fast‑paced environment.
• Strong familiarity with regulatory entities and their laws, policies, and guidance.
• Ability to effectively read and interpret written procedures.
• Ability to prepare routine reports.
• Ability to enter data into computerized system.
• Ability to maintain files in compliance with programmatic guidelines.
• Skills in dealing with customers using Extreme Customer Service.
• Required competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity and recruiting experience.

Benefits

• Insurance: Health, Life, Dental and Disability
• PTO
• Paid Holidays
• 401K
• Flexible Spending Account
• Tuition Assistance