Bilingual Case Manager
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where posting has real specific content. We have description: Under general supervision... That's about the role. Then Duties And Responsibilities list. Then Reporting To: Lead Case Manager Hiring Rate of Pay: $31.25 per hour. Then Requirements (list). Then Additional Qualifications (more details). Then Physical Demands (maybe not a standard heading; but we can map to maybe "Qualifications"? Actually Physical Demands is separate but not in list of allowed headings. We could either omit or maybe treat as part of Requirements? The instruction: Use headings only from given list; we should not create other headings. So we need to fit content into those headings. We have About the role (description). Responsibilities (duties). Requirements (the list under Requirements). Qualifications (maybe Additional Qualifications). Skills (maybe we can extract skills from requirements). Benefits (none given). Pay (we have Hiring Rate of Pay: $31.25 per hour). Schedule (none given). So we will include About the role, Responsibilities, Requirements, Qualifications, Skills, Pay. Possibly also Benefits if none -> omit. Schedule omit.
We must not repeat job title as heading. No Job ID etc. Remove boilerplate. We need to preserve all substantive information. Must not invent or summarize away detail. Must not include filler like "commensurate with experience". We have none.
We need to use - for any list of duties/requirements/benefits. Use
for prose.
We need to ensure we include all substantive info from description, duties, requirements, additional qualifications, physical demands? Physical demands is substantive; but we don't have a heading for it. Could we incorporate into Requirements or Qualifications? Probably under Requirements as part of job requirements. But the instruction: Use headings only from list; we can still include physical demands content under Requirements or Qualifications as prose or list. It's okay.
We must not include navigation/legal/EEO etc. The text includes some like "As a Condition Of Employment..." etc. That's part of Additional Qualifications; we should keep.
We need to be careful not to include duplicated lines. We'll parse.
Let's extract sections:
About the role: first paragraph: "Under general supervision, the Bilingual Case Manager is responsible for providing comprehensive case management services to unaccompanied children (UC) in the care of a federal program. This includes assessing needs, developing service and safety plans, facilitating family reunification, and ensuring that all services are delivered in compliance with federal, state licensing, and agency policies. Bilingual Spanish is required. The Case Manager plays a vital role in supporting each child’s safety, well-being, and timely release to a suitable sponsor, using a trauma-informed, child-centered, and culturally responsive approach."
That's prose.
Responsibilities: list under "Duties And Responsibilities". Many bullet points (each sentence). We'll make
- each.
Requirements: list under "Requirements". It includes bullet-like sentences. We'll make list.
Qualifications: Additional Qualifications section (the long paragraph). Could be list? It's more prose with sentences. We'll treat as
maybe but could also be list. Since it's not a list of items, we can use
.
Skills: we could extract skills from requirements: "Excellent communication, assessment, and documentation skills.", "Ability to work with diverse populations and maintain professionalism in high-stress situations.", "Strong computer literacy, including Microsoft Office and data management systems.", "Ability to work independently and as part of a team, strong conflict resolution, communication and organizational skills; with great attention to detail.", "Ability to adhere to our attendance and punctuality policy.", "Must pass and remain current in CPR/First Aid.", "Must be able to effectively utilize computers and basic computer software.", "Must meet Licensing (or contract if not FFA position) and insurance requirements.", "Must have a valid Driver’s License and a good driving record. Must be at least 18 years old with at least 2 years of driving experience.", "All Employees are required to report all arrests within 48 hours of arrest as per Licensing requirements.", "Must pass a drug screen, physical exam, and Tuberculosis skin test.", "A Greater Hope participates in E-Verify and will verify your Social Security Number.", "Foster Family Agency experience preferred." etc. Many of these are requirements not skills. But we can still put them under Skills heading if they represent skills. However instruction: Use heading only when posting has real specific content for it. We have skills content indeed. So we can create Skills section with list of skills.
Pay: we have "Hiring Rate of Pay: $31.25 per hour". That's specific. So Pay section with
.
Schedule: none, omit.
Benefits: none, omit.
We also need to include Reporting To: Lead Case Manager. That's metadata; we could fold into About the role or maybe a short
under About the role. The instruction: fold minor metadata into a short
or drop it. So we can include Reporting To in About the role paragraph.
We also need to include physical demands. Could be under Requirements or Qualifications as a list item. Let's add under Requirements as an item: "Physical demands: regularly required to talk or hear; frequently stand, walk, sit, move quickly, run, use hands, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, taste or smell; able to remain seated while working in office; may lift/carry 10-50 lbs.; may need to care for personal needs of infants/children; may work outside in all seasons; must drive a motor vehicle; regular and consistent attendance required; must be emotionally stable; demonstrate appropriate daily behavior; etc." We'll keep as prose.
We must not invent or summarize away detail. We need to preserve all substantive info. That's a lot; we need to ensure we don't omit any. Let's list all substantive info from the posting:
From description:
- Under general supervision, Bilingual Case Manager responsibilities.
- Provides comprehensive case management services to unaccompanied children (UC) in federal program care.
- Includes assessing needs, developing service and safety plans, facilitating family reunification, ensuring compliance with federal, state licensing, agency policies.
- Bilingual Spanish required.
- Plays vital role supporting child's safety, well-being, timely release to suitable sponsor using trauma-informed, child-centered, culturally responsive approach.
From Duties And Responsibilities (list):
- Conduct initial intake and needs assessments for each child upon admission.
- Develop individualized service and safety plans tailored to each child’s emotional, psychological, educational, and cultural needs.
- Facilitate ongoing case management services that support the child’s adjustment, progress, and overall well-being while in care.
- Coordinate with interdisciplinary team members (clinical, education, medical, and youth care staff) to ensure a holistic approach to service delivery.
- Conduct regular case reviews and update service plans as needed.
- Initiate and maintain regular contact with identified sponsors to assess suitability for reunification in accordance with federal/agency standards.
- Conduct sponsor assessments, background checks, and home studies as required by federal/agency policy.
- Prepare and submit release requests and documentation to federal/agency for approval.
- Facilitate family communication and provide guidance on reunification expectations, rights, and responsibilities.
- Coordinate post-release planning and referrals to ensure continuity of care and community support.
- Maintain accurate, complete, and timely case records in the federal/agency-designated database (e.g., UC Portal) and agency systems.
- Document all case actions, contacts, assessments, and services in accordance with federal and agency requirements.
- Ensure case files meet federal, agency, and state licensing standards for content, organization, and confidentiality.
- Submit case progress reports, release recommendations, and other required documentation by established deadlines.
- Participate in audits, monitoring visits, and internal compliance reviews as requested.
- Advocate for each child’s best interests in alignment with trauma-informed and culturally responsive care principles.
- Collaborate with clinicians, teachers, youth care staff, and medical professionals to ensure coordinated care delivery.
- Participate in multidisciplinary team (MDT) meetings to discuss case progress and address barriers to reunification.
- Coordinate with external partners, including child advocates, legal service providers, and Federal Field Specialists (FFS).
- Accompany children to court hearings, medical appointments, or sponsor reunifications when required.
- Identify and report any safety concerns, incidents, or signs of abuse, neglect, or trafficking in accordance with federal/state and state mandatory reporting laws.
- Participate in safety planning and crisis intervention efforts as part of the program team.
- Ensure all case management activities promote a safe, stable, and supportive environment for the children in care.
- Participate in required federal/state and agency training, including those related to trauma-informed care, cultural sensitivity, child rights, and documentation standards.
- Stay current with federal/state policy updates and best practices in child welfare and refugee resettlement.
- Support new case managers and assist in peer learning as directed by the Lead Case Manager or Supervisor.
- Participate in and provide support groups and classes to the community and clients of the agency. (based on position)
- Maintain a welcoming environment for families and other community partners.
- Ensure compliance with HIPAA and PII privacy and security requirements.
- As with all of our positions, we work as a team and various duties may be assigned at any time including tasks to support other AGH programs/services, cleaning, organizing, child care, attending to the needs of the child in your care or in the office, attendance at meetings, transportation, paperwork, etc.
- Perform other duties as assigned.
Reporting To: Lead Case Manager
Hiring Rate of Pay: $31.25 per hour
Requirements list:
- Bachelor’s degree in Social Work, Psychology, Sociology, or other relevant behavioral science, human services or social services fields.
- Child welfare and/or case management experience is strongly encouraged.
- 2–3 years of experience in case management, child welfare, family reunification, or social services.
- Strong understanding of child welfare principles, immigration systems, and family reunification processes.
- Bilingual Spanish required.
- Excellent communication, assessment, and documentation skills.
- Ability to work with diverse populations and maintain professionalism in high-stress situations.
- Strong computer literacy, including Microsoft Office and data management systems.
- Be able to obtain Criminal and Child Abuse Clearance from the State of California/Department of Justice.
- Must be available full-time and able to adjust work day/work week to provide services when clients and families need them, which can routinely include evenings and occasionally weekends, in order to ensure coordination and continuity of services.
- Demonstrate the Understanding of the importance of compliance with HIPAA privacy practices.
- Ability to work independently and as part of a team, strong conflict resolution, communication and organizational skills; with great attention to detail.
- Ability to adhere to our attendance and punctuality policy.
- Must pass and remain current in CPR/First Aid.
- Must be able to effectively utilize computers and basic computer software.
- Must meet Licensing (or contract if not FFA position) and insurance requirements.
- Must have a valid Driver’s License and a good driving record. Must be at least 18 years old with at least 2 years of driving experience.
- A Greater Hope includes all employees in the DMV pull notification process, notifying AGH of infractions throughout the process.
- All Employees are required to report all arrests within 48 hours of arrest as per Licensing requirements.
- Must pass a drug screen, physical exam, and Tuberculosis skin test.
- A Greater Hope participates in E-Verify and will verify your Social Security Number.
- Foster Family Agency experience preferred. (if applicable)
Additional Qualifications (long):
- This position is funded through a federal cooperative agreement. Continued employment is contingent upon continued grant funding, federal/agency approval (when applicable),
for prose. We need to ensure we include all substantive info from description, duties, requirements, additional qualifications, physical demands? Physical demands is substantive; but we don't have a heading for it. Could we incorporate into Requirements or Qualifications? Probably under Requirements as part of job requirements. But the instruction: Use headings only from list; we can still include physical demands content under Requirements or Qualifications as prose or list. It's okay. We must not include navigation/legal/EEO etc. The text includes some like "As a Condition Of Employment..." etc. That's part of Additional Qualifications; we should keep. We need to be careful not to include duplicated lines. We'll parse. Let's extract sections: About the role: first paragraph: "Under general supervision, the Bilingual Case Manager is responsible for providing comprehensive case management services to unaccompanied children (UC) in the care of a federal program. This includes assessing needs, developing service and safety plans, facilitating family reunification, and ensuring that all services are delivered in compliance with federal, state licensing, and agency policies. Bilingual Spanish is required. The Case Manager plays a vital role in supporting each child’s safety, well-being, and timely release to a suitable sponsor, using a trauma-informed, child-centered, and culturally responsive approach." That's prose. Responsibilities: list under "Duties And Responsibilities". Many bullet points (each sentence). We'll make
- each.
Requirements: list under "Requirements". It includes bullet-like sentences. We'll make list.
Qualifications: Additional Qualifications section (the long paragraph). Could be list? It's more prose with sentences. We'll treat as
maybe but could also be list. Since it's not a list of items, we can use
. Skills: we could extract skills from requirements: "Excellent communication, assessment, and documentation skills.", "Ability to work with diverse populations and maintain professionalism in high-stress situations.", "Strong computer literacy, including Microsoft Office and data management systems.", "Ability to work independently and as part of a team, strong conflict resolution, communication and organizational skills; with great attention to detail.", "Ability to adhere to our attendance and punctuality policy.", "Must pass and remain current in CPR/First Aid.", "Must be able to effectively utilize computers and basic computer software.", "Must meet Licensing (or contract if not FFA position) and insurance requirements.", "Must have a valid Driver’s License and a good driving record. Must be at least 18 years old with at least 2 years of driving experience.", "All Employees are required to report all arrests within 48 hours of arrest as per Licensing requirements.", "Must pass a drug screen, physical exam, and Tuberculosis skin test.", "A Greater Hope participates in E-Verify and will verify your Social Security Number.", "Foster Family Agency experience preferred." etc. Many of these are requirements not skills. But we can still put them under Skills heading if they represent skills. However instruction: Use heading only when posting has real specific content for it. We have skills content indeed. So we can create Skills section with list of skills. Pay: we have "Hiring Rate of Pay: $31.25 per hour". That's specific. So Pay section with
. Schedule: none, omit. Benefits: none, omit. We also need to include Reporting To: Lead Case Manager. That's metadata; we could fold into About the role or maybe a short
under About the role. The instruction: fold minor metadata into a short
or drop it. So we can include Reporting To in About the role paragraph. We also need to include physical demands. Could be under Requirements or Qualifications as a list item. Let's add under Requirements as an item: "Physical demands: regularly required to talk or hear; frequently stand, walk, sit, move quickly, run, use hands, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, taste or smell; able to remain seated while working in office; may lift/carry 10-50 lbs.; may need to care for personal needs of infants/children; may work outside in all seasons; must drive a motor vehicle; regular and consistent attendance required; must be emotionally stable; demonstrate appropriate daily behavior; etc." We'll keep as prose. We must not invent or summarize away detail. We need to preserve all substantive info. That's a lot; we need to ensure we don't omit any. Let's list all substantive info from the posting: From description: - Under general supervision, Bilingual Case Manager responsibilities. - Provides comprehensive case management services to unaccompanied children (UC) in federal program care. - Includes assessing needs, developing service and safety plans, facilitating family reunification, ensuring compliance with federal, state licensing, agency policies. - Bilingual Spanish required. - Plays vital role supporting child's safety, well-being, timely release to suitable sponsor using trauma-informed, child-centered, culturally responsive approach. From Duties And Responsibilities (list): - Conduct initial intake and needs assessments for each child upon admission. - Develop individualized service and safety plans tailored to each child’s emotional, psychological, educational, and cultural needs. - Facilitate ongoing case management services that support the child’s adjustment, progress, and overall well-being while in care. - Coordinate with interdisciplinary team members (clinical, education, medical, and youth care staff) to ensure a holistic approach to service delivery. - Conduct regular case reviews and update service plans as needed. - Initiate and maintain regular contact with identified sponsors to assess suitability for reunification in accordance with federal/agency standards. - Conduct sponsor assessments, background checks, and home studies as required by federal/agency policy. - Prepare and submit release requests and documentation to federal/agency for approval. - Facilitate family communication and provide guidance on reunification expectations, rights, and responsibilities. - Coordinate post-release planning and referrals to ensure continuity of care and community support. - Maintain accurate, complete, and timely case records in the federal/agency-designated database (e.g., UC Portal) and agency systems. - Document all case actions, contacts, assessments, and services in accordance with federal and agency requirements. - Ensure case files meet federal, agency, and state licensing standards for content, organization, and confidentiality. - Submit case progress reports, release recommendations, and other required documentation by established deadlines. - Participate in audits, monitoring visits, and internal compliance reviews as requested. - Advocate for each child’s best interests in alignment with trauma-informed and culturally responsive care principles. - Collaborate with clinicians, teachers, youth care staff, and medical professionals to ensure coordinated care delivery. - Participate in multidisciplinary team (MDT) meetings to discuss case progress and address barriers to reunification. - Coordinate with external partners, including child advocates, legal service providers, and Federal Field Specialists (FFS). - Accompany children to court hearings, medical appointments, or sponsor reunifications when required. - Identify and report any safety concerns, incidents, or signs of abuse, neglect, or trafficking in accordance with federal/state and state mandatory reporting laws. - Participate in safety planning and crisis intervention efforts as part of the program team. - Ensure all case management activities promote a safe, stable, and supportive environment for the children in care. - Participate in required federal/state and agency training, including those related to trauma-informed care, cultural sensitivity, child rights, and documentation standards. - Stay current with federal/state policy updates and best practices in child welfare and refugee resettlement. - Support new case managers and assist in peer learning as directed by the Lead Case Manager or Supervisor. - Participate in and provide support groups and classes to the community and clients of the agency. (based on position) - Maintain a welcoming environment for families and other community partners. - Ensure compliance with HIPAA and PII privacy and security requirements. - As with all of our positions, we work as a team and various duties may be assigned at any time including tasks to support other AGH programs/services, cleaning, organizing, child care, attending to the needs of the child in your care or in the office, attendance at meetings, transportation, paperwork, etc. - Perform other duties as assigned. Reporting To: Lead Case Manager Hiring Rate of Pay: $31.25 per hour Requirements list: - Bachelor’s degree in Social Work, Psychology, Sociology, or other relevant behavioral science, human services or social services fields. - Child welfare and/or case management experience is strongly encouraged. - 2–3 years of experience in case management, child welfare, family reunification, or social services. - Strong understanding of child welfare principles, immigration systems, and family reunification processes. - Bilingual Spanish required. - Excellent communication, assessment, and documentation skills. - Ability to work with diverse populations and maintain professionalism in high-stress situations. - Strong computer literacy, including Microsoft Office and data management systems. - Be able to obtain Criminal and Child Abuse Clearance from the State of California/Department of Justice. - Must be available full-time and able to adjust work day/work week to provide services when clients and families need them, which can routinely include evenings and occasionally weekends, in order to ensure coordination and continuity of services. - Demonstrate the Understanding of the importance of compliance with HIPAA privacy practices. - Ability to work independently and as part of a team, strong conflict resolution, communication and organizational skills; with great attention to detail. - Ability to adhere to our attendance and punctuality policy. - Must pass and remain current in CPR/First Aid. - Must be able to effectively utilize computers and basic computer software. - Must meet Licensing (or contract if not FFA position) and insurance requirements. - Must have a valid Driver’s License and a good driving record. Must be at least 18 years old with at least 2 years of driving experience. - A Greater Hope includes all employees in the DMV pull notification process, notifying AGH of infractions throughout the process. - All Employees are required to report all arrests within 48 hours of arrest as per Licensing requirements. - Must pass a drug screen, physical exam, and Tuberculosis skin test. - A Greater Hope participates in E-Verify and will verify your Social Security Number. - Foster Family Agency experience preferred. (if applicable) Additional Qualifications (long): - This position is funded through a federal cooperative agreement. Continued employment is contingent upon continued grant funding, federal/agency approval (when applicable),