Bilingual Case Aide

Why Work with Us?

The Case Aide for La Jornada provides administrative and document support to program staff. Responsibilities include performing tasks such as maintaining records, supporting case management, coordinating legal services, and assisting with foster parent licensing and clinical teams. Benefits include 33 paid days off annually, healthcare benefits, pet insurance, competitive salaries, and a variety of additional perks like mileage reimbursement, phone allowance, student loan repayment assistance, and ongoing training.

Responsibilities

• Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.
• Work alongside program case management team in supporting ORR’s 7 Day Case Management policy requirements.
• Maintain records and data per ORR’s/NYAP’s/NAR’s records management policies.
• Complete records requests from ORR.
• Complete Verification of Release (VOR) changes and support case management with VOR needs and updates.
• Ensure documentation is timely uploaded to ORR’s system of record to wit: UC Portal and NYAP’s Evolv system.
• Maintain daily ongoing support of case management efforts at unification and reunification of children with potential sponsors, including assisting with completion of searches, background checks, CA/N checks, and other various case management activities.
• Aid in the maintenance of case files and completion of intake and discharge packages.
• Support the coordination of legal service providers (LSP) “Know Your Rights” presentations and legal screenings.
• Assist Program with coordination of travel for children and staff.
• Support case management with intake case files and required intake documentation.
• Prioritize work and be a deadline-driven self-starter capable of juggling multiple priorities at once and executing each to completion despite obstacles.
• Demonstrate a demonstrated ability to service a diverse group of clients.
• Exercise a high level of confidentiality.
• Operate technology and learn new software applications.
• Perform other additional responsibilities as required.

Qualifications

• High School Diploma, 4-year degree preferred.
• Understand ORR Policies and Procedures.
• Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines, and photocopiers, as well as software including word processing, spreadsheet, and database programs.
• Bilingual (English Spanish).
• Fluency in Spanish is required.
• Minimum automobile insurance coverage of $100,000/300,000 bodily liability coverage.
• 21 years of age, valid state driver’s license, reliable personal vehicle, and a good driving record.

Other Skills

• A long-term view on people expressed through compassion and support.
• A passion to be involved in high-impact work that makes a difference.
• A drive for excellence and continual improvement.
• Excellent customer service and communication skills.
• Sensitivity to cultural diversity.
• Enthusiastic self-starter.
• Strong organizational and administrative skills.
• Works well independently and as a team member.