Bilingual Care Manager Extender-CLT

Responsibilities

• Share personal story to assist/support the member.
• Performing general outreach, engagement, and follow-up with members.
• Cooking services/appointments (e.g., appointment/wellness reminders, arranging transportation).
• Engaging in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing.
• Sharing information with the care manager and other members of the care team on the member’s circumstances.
• Providing and tracking referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services.
• Participating in case conferences.
• Support the care manager in assessing and addressing unmet health-related resource needs.
• Regular communication and coordinate efforts with Care Manager and Care Manager Supervisor to decrease duplicative and inappropriate outreach to assigned members.
• Other duties as assigned.

Qualifications

• Is at least 18 years of age.
• Has a high school diploma or equivalent.
• Trained in Tailored Care Management (as described later in this document).
• Supervised by a TCM Care Manager and meets one of the below requirements:
• Be a person with lived experience with a behavioral health condition and a Certified Peer Support Specialist.
• Has one year of paid experience performing the types of functions described in the “Extender Functions” section below.
• Individuals who will be able to meet these qualifications, including, but not limited to the following: Certified Peer Support Specialists; or Community health workers (CHW), defined as individuals who have completed the NC Community Health Worker Standardized Core Competency Training (NC CHW SCCT); or Individuals who served as Community Navigators prior to the implementation of Tailored Plans.

Knowledge, Skills, And Abilities

• Person-Centered Thinking/planning
• Knowledge of using assessments to develop plans of care.
• Knowledge of LOC processes.
• Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans.
• Familiarity with or intent to learn the use of Motivational Interviewing techniques.
• Strong interpersonal and written/verbal communication skills.
• Conflict management and resolution skills.
• Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.).
• Good organizational skills to prioritize duties and work with minimal levels of onsite supervision to consistently meet deadlines.