Bilingual Call Center Representative
Peak Dental Services · Colorado Springs, CO · 4 days ago
OTHR$18–$19/hrFull-time
What You’ll Do
- Answer inbound calls from new and existing patients
- Schedule appointments and coordinate communication between offices and staff
- Aid patients by answering questions, transferring calls, and updating account information
- Work with multiple dental systems to efficiently manage appointment schedules
- Maintain call quality standards and meet call center KPIs
- Demonstrate exceptional customer service at all times, ensuring every patient feels valued
Qualifications
- 1+ years of recent experience as a Call Center Representative or in an administrative role
- Bilingual in Spanish and English
- Minimum typing speed of 40 WPM
- Medical setting experience is a plus but not required
- Strong written and verbal communication skills
- A passion for customer service and helping others!
Benefits
- Medical
- Dental
- Vision
- PTO
- Paid holidays
- 401k matching
- Short-term disability
- Long-term disability
- Life insurance
- EAP
Schedule
Monday - Friday, 8:30 AM - 5:00 PM
Cash Compensation
USD $18.00 - USD $19.00 /Hr.