Bilingual Call Center Rep - Fort Worth, TX

Make a Difference Every Day as a Call Center Representative at EECU!

EECU is looking for friendly, service-focused professionals to join our Member Services team and provide exceptional support to our members over the phone. As a Call Center Representative, you'll be a trusted resource for our members, assisting with account inquiries, transactions, and financial service needs while delivering accurate, efficient, and personalized service. Every interaction is an opportunity to strengthen relationships and make a meaningful impact.

Why You'll Love Working at EECU

• Make a difference by helping members achieve their financial goals
• Enjoy a collaborative, supportive, and team-oriented culture
• Gain valuable experience with opportunities for career growth and advancement
• Become eligible for a hybrid work schedule after successful training and performance milestones

Hybrid Work Opportunity

To qualify for hybrid work, employees must:

• Demonstrate the ability to work independently and consistently meet performance and productivity expectations
• Maintain a reliable wired high-speed internet connection with minimum speeds of 20 Mbps download and 5 Mbps upload
• Verify that home internet requirements are met
• EECU will provide all necessary equipment, including a computer, monitor, keyboard, mouse, and headset
• Employees are responsible for maintaining their internet service

Key Responsibilities

• Deliver exceptional service to our members by answering inbound calls timely, professionally and courteously
• Maintain performance standards in quality, attendance, and an overall team centric work ethic
• Take ownership of each member while empathizing and prioritizing member needs
• Build lasting relationships with our members by always being available, offer products and services as appropriate, and put each member first with every interaction
• Protect the member and EECU from potential identity theft or fraud by accurately verifying members, keep information confidential, and raise concerns when in doubt
• Resolve conflicts and manage member expectations

Required Knowledge and Experience

• Minimum of one year prior call center or financial experience required
• Effective verbal and written communication with both external and internal members
• Problem Solving Skills
• Accuracy and attention to detail
• Adherence to all Federal and State Rules and Regulations that pertain to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act and NCUA Privacy Regulations
• Efficiently be able to manage multiple browsers, tabs, and window navigation while remaining available to speak with a member
• Previous customer service experience
• Willingness to work in a fast pace environment that requires 100% phone-based interaction
• Excellent attendance a MUST
• Ability to easily commute to call center in Downtown Fort Worth
• High school diploma or equivalent

Schedules

• 1 position on schedule 9:00 am – 6:00 pm, 9:00 am - 1:00 pm rotating Saturdays (2 Bilingual preferred)
• 1 position on schedule 10:00 am – 7:00 pm, 9:00 am - 1:00 pm rotating Saturdays (Bilingual preferred)

Pay

Pay details are not specified in the job posting.

Schedule

Schedule details are not specified in the job posting.

Benefits

Benefits details are not specified in the job posting.