Bilingual Call Center Rep

Contract-to-hire position based in San Diego, CA 92173. Fully onsite, Monday–Friday with no weekends required. Application deadline: November 5, 2026.

Schedule

Training schedule: 8:00 AM–5:00 PM or 8:30 AM–5:00 PM. Regular schedule after training: 10:00 AM–6:00 PM.

Responsibilities

• Answer 60–80 inbound calls per day from patients, insurance companies, vendors, and medical facilities
• Provide outstanding customer service by assisting and directing callers efficiently
• Schedule, reschedule, and cancel patient appointments as needed
• Respond to appointment requests received by phone, text message, and patient portal
• Screen and route calls to appropriate departments
• Accurately document patient interactions and messages in the EMR system
• Verify patient information and assist with registration processes
• Coordinate follow-up appointments and ensure patients receive timely assistance
• Answer questions regarding services, appointments, and clinic procedures
• Maintain effective communication with patients and internal departments

Requirements

• Minimum 3 years of customer service, call center, or healthcare experience
• Strong phone communication and customer service skills
• Experience working in a high-volume call environment (preferred)
• Ability to type 35 WPM with 90% accuracy
• High School Diploma or GED required
• Experience with EMR systems (preferred)
• Excellent verbal and written communication skills

Benefits

• Join a large healthcare organization serving the San Diego community
• Opportunity to support patients and make a meaningful impact on their healthcare experience
• Stable Monday–Friday schedule with no weekends required
• Contract-to-hire opportunity with long-term career potential
• Collaborative and supportive team environment
• Gain experience in a fast-paced healthcare setting with growth opportunities
• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program