Bilingual Call Center Registered Nurse (English/Spanish)

About the role

The Bilingual Call Center Registered Nurse at AssistRx provides and documents clinical call center services for patients, educates and supports patients regarding the product and self-injection technique, acts as a liaison between healthcare providers, patients, and patient care advocates, and documents all activities within the program database.

Responsibilities

• Follows processes and call scripts established by the manufacturer for the program to meet regulatory requirements
• Answers clinical questions as designated in the product label
• Provides education on the product and self-administration technique according to call scripts provided by the manufacturer and guardrails established by the manufacturer
• Supports patients through injection training and education by setting proper expectations of treatment
• Documents all inbound and outbound calls and other activities within the program database
• Performs other tasks as necessary

Requirements

• Registered Nurse (BSN or RN); valid nursing license in Florida, Alaska, Michigan, Oregon, New York (must obtain all licenses within 120 days)
• 2 years nursing experience combined with at least 3 years of other clinical experience
• Knowledge of Microsoft Word

Qualifications

• Education preferred: BSN

Skills

• Computer literacy and good keyboard skills
• Product knowledge (products a plus)

Benefits

• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance

Pay

Competitive compensation, including preloaded PTO: 100 hours (12.5 days) upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.

Schedule

Monday - Friday 11-8pm EST

Location

9400 Southpark Center Loop, Orlando, FL 32819

Work from home

The opportunity to work from home will be made available after 120 days upon goals and quotas being met at the discretion of the manager

Why Choose AssistRx

• Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications
• Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives
• Career Growth: We prioritize a "promote from within mentality". We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization
• Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry
• Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible

Additional Information

• Visit our Website: https://www.assistrx.com/
• Referral Bonus: If hired, receive a $750 referral bonus!

Equal Opportunity Employer

All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.