Bilingual Call Center Registered Nurse (English/Spanish)

About the role

The Bilingual Call Center Registered Nurse at AssistRx provides and documents clinical call center services for patients, educates and supports patients regarding the product and self-injection technique, acts as a liaison between healthcare providers, patients, and patient care advocates, and documents all activities within the program database.

Responsibilities

• Follow processes and call scripts established by the manufacturer for the program to meet regulatory requirements.
• Answer clinical questions for patients and healthcare providers as designated in the product label.
• Provide education on the product and self-administration technique according to the call scripts provided by the manufacturer and guardrails established by the manufacturer.
• Receive inbound and outbound calls, and make outbound calls to patients.
• Support patients through injection training and education by setting proper expectations of treatment.
• Document all inbound and outbound calls and other activities within the program database.
• Perform other tasks as necessary.

Requirements

• Registered Nurse (BSN or RN) with a valid nursing license in Florida.
• At least 2 years of combined nursing and other clinical experience.
• Computer literacy and good keyboard skills.
• Knowledge of Microsoft Word.

Qualifications

Education preferred: BSN.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in Microsoft Word and other relevant software.

Benefits

• Competitive pay structure.
• Matching 401(k) with immediate vesting.
• Medical, dental, vision, life, and short-term disability insurance.

Pay

Competitive compensation with preloaded PTO: 100 hours (12.5 days) upon employment, increasing to 140 hours (17.5 days) upon anniversary.

Schedule

Monday - Friday 11:30am - 8pm EST.

Location

495 N. Keller Road, Maitland, FL 32751.

Work from Home

The opportunity to work from home will be made available after 120 days upon goals and quotas being met at the discretion of the manager.

Why Choose AssistRx

• Impactful work in revolutionizing healthcare.
• Flexible culture with the opportunity to work from home after 120 days.
• Career growth opportunities through the Advance Gold program.
• Innovation in addressing complex healthcare challenges.
• Collaborative environment with talented professionals.

Additional Information

Visit our website: www.assistrx.com.

AssistRx, Inc. is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.