Bilingual Call Center Agent ( Spanish/English) - National Bank

About the role

Capital Management Services (CMS) is expanding our third-party collections team and is looking for motivated, results-driven Bilingual Debt Collectors who are fluent in both English and Spanish. This is a performance-driven collections position where you will communicate with consumers regarding delinquent accounts, negotiate payment solutions, and work to resolve outstanding balances. We are looking for people who are confident communicators, comfortable discussing financial obligations, and motivated by individual performance and earning potential.

Responsibilities

• Make outbound calls regarding delinquent accounts
• Handle inbound calls from consumers in both English and Spanish
• Discuss outstanding balances and available resolution options
• Negotiate payments and payment arrangements within established guidelines
• Ask effective questions to understand the consumer's situation and identify appropriate solutions
• Overcome objections and work toward account resolution
• Secure payment commitments and accurately document arrangements
• Process payments in accordance with established procedures
• Maintain accurate and detailed account notes
• Follow up on payment commitments and assigned accounts
• Work efficiently in