Bilingual Branch Receptionist

Position Overview

The Bilingual Branch Receptionist supports CrossCountry Mortgage customers and employees by assisting in meeting goals, providing superior customer service, and maintaining excellent communication between corporate and branch offices.

Duties

• Provide timely assistance to all CrossCountry Mortgage customers.
• Cover the front desk reception area at all times, securing coverage for absences.
• Answer all incoming telephone calls, routing to appropriate person or voicemail; update telephone directories as needed.
• Maintain Conference, Training, and Meeting room calendars.
• Sort and deliver company mail when necessary.
• Sign for overnight delivery packages as needed.
• Create shipping labels for outgoing packages (FedEx, UPS, etc.), as needed.
• Absorb and deliver lunches for meetings and events.
• Assist with administrative support for management level personnel on a variety of projects; maintain discretion in handling all management requests.
• Absorb and assist Manager as needed and directed.
• Order and obtain office supplies as required. Stock inventory in all areas weekly (or as needed).
• Handle client and employee inquiries and cultivate working relationships.
• Perform all other duties as requested or assigned.
• Ability to perform tasks and complete projects with minimal supervision.

Qualifications And Skills

• Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish.
• High School Diploma or equivalent.
• Two years’ experience in a similar administrative role.
• Excellent attention to detail.
• Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.
• Ability to handle confidential information.
• Ability to make independent decisions.
• Customer service driven; responsive to client issues and concerns.
• Ability to handle multiple tasks simultaneously.
• Ability to communicate effectively.