Bilingual Bank Customer Services Representative

About the role

MCI is seeking bilingual Customer Service Representatives to support banking customers across the country. This is an entry-level role with paid training, ideal for individuals who are empathetic, tech-savvy, and eager to grow in a fast-paced environment.

Responsibilities

• Handle inbound calls, emails, and live chats in a courteous and professional manner
• Listen actively to understand customer needs and provide accurate solutions
• Troubleshoot basic technical issues and escalate complex cases appropriately
• Ensure first-call resolution through effective problem-solving
• Follow client-specific processes and scripts with professionalism
• Use internal knowledge bases and training materials to answer inquiries
• Maintain accurate customer records in CRM systems
• Document call outcomes and resolutions clearly and thoroughly
• Handle financial inquiries with strict adherence to compliance and confidentiality standards
• Meet attendance and training requirements consistently

Qualifications

• Must be 18 years or older
• High school diploma or equivalent required
• Strong written and verbal communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Reliable and punctual with strong time management skills
• Skilled in conflict resolution, problem-solving, and customer empathy
• Able to multi-task, stay focused, and work independently
• Team-oriented with a strong customer-first mindset
• Comfortable working in a fast-paced, dynamic environment
• Prior experience in customer service, technical support, inside sales, back-office, chat, or administrative support is preferred
• Experience working on state or federal programs is preferred