Bilingual AWS Technical Manager, Cloud Ops (Mandarin)

Responsibilities

• Collaborate with R&D and engineering teams to support system deployments, upgrades, capacity planning, and performance tuning initiatives.
• Manage the day-to-day operations of AWS infrastructure and core SaaS platforms, including monitoring, alerting, incident response, and production support.
• Establish and maintain high-availability standards to ensure the reliability and performance of mission-critical systems while continually enhancing service quality.
• Lead efforts to automate operational processes through CI/CD best practices, improving release efficiency and accelerating incident response.
• Implement and maintain monitoring and observability solutions that provide visibility into system health and proactively identify issues.
• Partner with security teams to enforce standards around system hardening, patch management, access controls, and audit readiness.
• Continuously refine operational processes and establish best practices that strengthen execution and improve organizational effectiveness.
• Provide technical leadership, mentorship, and guidance to team members while fostering a culture centered around accountability, innovation, and continuous improvement.
• Manage on-call processes and ensure timely responses to critical production events and customer-impacting incidents.

Qualifications

• Bachelor's degree in Computer Science or a related technical field.
• 3+ years of hands-on experience managing AWS environments, with at least one year of team leadership or project management responsibility.
• Experience supporting Kubernetes in production environments, including the ability to diagnose and resolve common issues independently.
• Strong working knowledge of Nginx, MySQL, Redis, and Kafka, including configuration, optimization, and troubleshooting.
• Proficiency with Shell scripting or Python for automation and operational tasks.
• Experience implementing Infrastructure as Code using Terraform and/or CloudFormation.
• Familiarity with AWS services including VPC, EC2, S3, IAM, and RDS.
• Experience with CI/CD tools and processes, including platforms such as Jenkins and GitHub Actions.
• Fluent Mandarin Chinese is required to effectively collaborate with overseas headquarters, along with professional English communication skills for the local work environment.
• Demonstrated leadership skills, strong ownership mentality, and the ability to thrive in a collaborative environment.
• Willingness to participate in and oversee on-call rotations to support production availability.