Bilingual AWS SysOps Engineer (Mandarin)

Responsibilities

• Monitor and maintain SaaS environments to ensure optimal performance, availability, and stability.
• Perform routine health checks, upgrades, and preventative maintenance activities while identifying and addressing system bottlenecks and data inconsistencies.
• Independently investigate and resolve operational issues and system errors, while assisting with major incident response efforts, documentation, and post-incident reviews.
• Partner with security and compliance teams by gathering audit artifacts, providing access records and logs, and implementing remediation actions when needed.
• Work alongside customer support and sales teams to troubleshoot customer-facing issues through environment analysis and log investigation.
• Develop and maintain automation scripts using Shell or Python to streamline recurring tasks and improve operational efficiency.
• Participate in an on-call rotation and provide timely support for production incidents and service disruptions.

Qualifications

• Bachelor's degree in Computer Science or a related technical discipline.
• Experience supporting Kubernetes environments, including familiarity with Pods, Services, Deployments, and common troubleshooting practices.
• Working knowledge of technologies such as Nginx, MySQL, Redis, and Kafka, with the ability to perform basic configuration and issue resolution.
• Proficiency with Shell scripting and/or Python for automation and operational support.
• Familiarity with AWS services including EC2, RDS, S3, VPC, and IAM; experience with EKS is a plus.
• Exposure to infrastructure automation tools such as Ansible or Terraform is preferred.
• Fluent Mandarin Chinese is required to effectively collaborate with overseas headquarters, along with professional English communication skills for the local work environment.
• Strong problem-solving abilities, communication skills, and the ability to work effectively in a team-oriented environment.
• Willingness to participate in an on-call rotation and respond to critical production issues as needed.