Bilingual Assistant Counselors

Job Description

Do you thrive in a role where you can help others and make a difference? Join our team as a customer service representative, where you’ll be the face of our company, helping customers navigate their questions and concerns while delivering an exceptional experience. You’ll handle inquiries, resolve issues, and work collaboratively with other departments to ensure customer satisfaction. If you’re a great communicator, enjoy problem-solving, and are motivated by helping others, we’d love to have you on our team.

Job Responsibilities and Tasks

• Respond promptly to customer inquiries via phone and email in English and Spanish
• Deliver accurate information about products, services, and company policies
• Resolve customer concerns and escalate issues to appropriate departments when necessary
• Record customer interactions and feedback in our CRM system for tracking and analysis
• Absorb and troubleshoot common issues and follow up to ensure resolution
• Identify customer needs and provide proactive solutions to improve their experience
• Collaborate with team members to share insights and develop better processes

Skills and Qualifications

• Prior experience in a customer-facing role preferred but not required
• Strong verbal and written English and Spanish communication skills
• Problem-solving abilities with a detail-oriented mindset
• Ability to multitask and handle high-pressure situations calmly

Bilingual CSR Summary

As a Customer Service Representative, you will work closely with clients to develop tailored debt management plans. You will be part of a collaborative team that values open communication and mutual support. Our company is committed to fostering a diverse and inclusive workplace where all team members can thrive.