Bilingual Applicant Coordinator (Spanish)

About Us

CCOF advances organic agriculture for a healthy world. We advocate on behalf of our members for organic policies, support the growth of organic through education and grants, and provide organic certification that is personal and accessible. CCOF is a nonprofit organization governed by the people who grow and make our food. Founded in California over 53 years ago, our roots now span the breadth of North America, and our presence is internationally recognized. We are supported by an organic family of farmers, ranchers, processors, retailers, consumers, and policymakers. Together, we work to realize a future where organic is the norm.

About the Role

We're growing our team! CCOF is seeking a Bilingual Applicant Coordinator to guide and support prospective applicants through CCOF's programs. In this role, you'll engage with prospects, in both English and Spanish, across multiple channels, including web, email, phone, and trade shows. You'll play a key role in delivering timely, accurate information about CCOF's program offerings, while building strong relationships and ensuring a seamless applicant experience.

This is a full-time, non-exempt, United States-based remote position reporting to the Assistant Director of Member Acquisition. We will begin interviewing selected candidates starting the week of September 14.

Responsibilities

• Provide applicant support, in both English and Spanish, to prospects across multiple channels, including CCOF website inquiries, email, phone requests, WhatsApp, trainings, and follow-up with trade show prospects.
• Record new prospects, track interactions, and manage prospect records in Salesforce.
• Conduct regular outreach events and support team outreach efforts to prospects.
• Assist with data entry, reporting, and cleanup projects in Salesforce.
• Promptly respond to prospects' questions related to CCOF's programs offerings.
• Follow up with prospects and facilitate the completion of applications.
• Support outreach to prospects, monitor communication plans, send correspondence, and field responses.
• Navigate Salesforce records, including sorting large volumes of records, creating outreach groups, and generating basic prospect reports.
• Coordinate prospect meetings, maintain correspondence records, and track prospect interactions and communications.
• Close sales opportunities on a regular schedule for reporting purposes.
• Identify duplicate Salesforce records and enter data from multiple sources into Salesforce records.
• Support the Applicant Support communication plan by drafting, proofreading, translating, and sending content to prospects in both Spanish and English to drive conversion.

Requirements

• 2+ years of experience providing sales support in fields related to organic certification, agriculture, or food production.
• Critical thinking and problem-solving skills; ability to work within established procedures, use available resources to overcome obstacles, and find solutions that best resolve issues.
• Able to ask for assistance when needed.
• Intermediate Spanish language skills to speak fluently, write detailed texts, and deal with complex texts, such as organic certification programs, to communicate verbally and in writing with clients in the US and México.
• Perform simple written translations with accuracy and context, ensuring consistency using the CCOF Spanish lexicon.
• Professionalism in customer service, displaying a courteous, helpful attitude when interacting with customers, including being patient, respectful, and taking time to listen to their needs or concerns.
• Strong verbal and written professional communication skills; ability to communicate well with individuals from diverse backgrounds, sharing context and asking questions to understand others' perspectives.
• Excellent organizational skills; ability to prioritize competing needs and tasks without sacrificing quality.
• Reliably complete assignments and multiple projects simultaneously within assigned deadlines.
• Proactive, self-directed, and driven to achieve goals; actively contribute to the Acquisitions and Marketing team to complete tasks, meet goals, and improve processes.
• Adaptable and open to working in an ever-changing environment; willingness to embrace change and maintain focus on achieving organizational goals in a fair and inclusive manner.
• Ability to collaborate effectively with individuals from different backgrounds, demographics, and communication styles to foster a respectful, inclusive, and professional work environment.
• Proficiency in computer skills including Microsoft Outlook, Teams, Word, Excel, and database programs.

Preferred Qualifications

• Proficiency in Salesforce, including understanding the platform's features, user management, data import/export, and basic automation.
• Experience using WhatsApp to communicate with outside parties.
• Familiarity with CCOF Certification Programs, including an understanding of CCOF's certification processes and guidelines.
• Experience with regulatory compliance processes.
• Experience working remotely with in-office and remote teams.

Schedule

• 8-hour regular workday schedule that falls within the 7:00 am to 7:00 pm timeframe in the employee's time zone to ensure client contact availability during most normal CCOF business hours (8:00 am – 5:00 pm Pacific Time).
• May work occasional evenings and weekends to support trade shows (2 times or less annually).

Travel

• Occasional opportunities to travel domestically for staff events and/or to represent CCOF professionally at industry events in the US and/or Mexico.
• Travel opportunities are generally optional and are not expected to exceed approximately 8 days per year.

Physical Requirements

• Ability to lift 40 lbs. from ground to waist and be physically able to pack boxes and materials for trade shows and events.
• Ability to stand and walk for several hours.
• Prolonged periods sitting or standing at a desk and working on a computer.

Benefits

• Competitive pay and benefits such as superb health plans and a 401(k) program.
• Generous sick/personal and vacation time.

Pay

The Applicant Coordinator's starting salary range will be $50,479 – $54,932 and will depend on qualifications and experience.