Bilingual Administrative Secretary II
Job Description
The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care for individuals experiencing serious mental illness, developmental disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and adults we serve.
Essential Duties And Responsibilities
- Exhibits excellent customer service skills.
- Implements and maintains designated processes around the front desk and switchboard operations (including, but not limited to the following):
- Greets and directs consumers, vendors, and other visitors.
- Registers consumers for appointments.
- Answers and directs phone calls.
- Maintains 90% accuracy of demographic information.
- Distributes and collects Pre-Appointment packets and questionnaires for the Eligibility and Determination Unit (EDU).
- Maintains the lobby clean and presentable.
- Bridges problems to the attention of the LIDDA Program Managers.
- Attends all training courses and meetings as directed.
- Demonstrate a high level of integrity and confidentiality.
- Presents to consumers and staff in an attentive, friendly, and professional manner.
- Performs other duties as assigned.
Competencies
- Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards, and applicable state/federal laws.
- Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem-solving, respect for confidentiality, and excellent communication skills.
- Effective verbal and written communication skills.
- Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
- Able to handle multiple tasks and special projects simultaneously.
- Able to work autonomously with minimal or no supervision.
- Able to maintain a high level of professionalism and confidentiality.
- Works well under pressure.
Qualifications
- Education and Experience: High School graduate or GED with a minimum requirement of 2 years of customer service experience. Experience in an office or Behavioral Health Intellectual Disability Setting.
- Bilingual in Spanish is required. American Sign Language is a plus.
- Mathematical Skills: Basic math skills required.
- Reasoning Ability: Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
- Computer Skills: Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint). Ability to utilize the Internet for resources.
Benefits Information And Perks
- Medical/Dental/Vision
- Paid Time Off
- Paid Holidays
- Employee Assistance Program
- Retail Plan, including employer matching
- Health Savings Account, including employer matching
- Professional Development allowance up to $2000 per year
- Bilingual Stipend – 6% of the base salary
- Many other benefits
Equal Employment Opportunity/Affirmative Action Employer
Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free. No Recruitment Agencies Please