Bilingual Account Manager, Field Based - Vietnamese

About the role

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable.

Working under the direction of the Essential Plan (EP) Sales & Account Management and collectively with the Business Development and Community Outreach team, the Sales/Account Manager will interface with New York Health Plan to increase marketing synergy and drive overall membership growth. The EP Account Manager is a field-based role that establishes and cultivates strategic business relationships with key sales and market influencers, potential new customers, and related community institutions. The Essential Plan is for New Yorkers between the ages of 19–64. This position requires tenacity to perform sales activities both indoors and outdoors. Functions include identifying new Business-to-Business (B2B) opportunities for prospecting and enrolling new Essential Plan eligibles across vertical channels — dental, vision, fitness, colleges, trade schools, small businesses, and industry sectors identified by your manager — supporting EP growth strategy in key areas of New York. Training on all government programs will be conducted upon hire.

This is an outside/field sales position with base pay plus bonus. If you are located in or within commutable driving distance to New York, NY, you'll enjoy the flexibility to work remotely* as you take on field-based challenges. *All telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Responsibilities

• Enroll eligible members in UHC Essential Plan
• Build and foster relationships with key accounts (provider offices, pharmacies, CBOs, housing organizations, etc.)
• Present health plan information to providers, business advocacies, and potential eligibles; responsible for closing sales
• Serve as point of contact for members to provide excellent service and enrollment experience
• Lead pipeline management
• Meet or exceed sales and enrollment expectations within assigned territory
• Conduct product information presentations in multiple settings, including in-home consultations
• Function independently and responsibly with minimal need for supervision
• Track and measure sales event effectiveness, activities, events, leads & lead progress, sales, appointments, contacts, and relationship progress daily through internal systems
• Provide input, support, and feedback on promotional opportunities, benefits, and other issues
• Stay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes, and other services to provide accurate information to community partners, prospects, and members
• Manage multiple priorities including regular provider office visits and timely lead follow-up
• Track schedule to keep appointments on time and maintain appointment information in a timely manner
• Input consumer demographics and interactions into company systems as appropriate
• Perform other duties as required

Skills

• Excellent communication, interpersonal, time management, and organizational skills
• Excellent relationship-building skills
• Ability to be compassionate while selling
• Function independently and responsibly with minimal supervision
• Manage multiple priorities to meet enrollment goals
• Communicate complex healthcare information to potential clients

Requirements

• Marketplace Certified (Valid NYSOH Certified Application Counselor ID – CAC) in good standing, or willing to obtain certification within 30 days of hire
• 1+ years of business-to-business (B2B), business-to-consumer (B2C) direct marketing, outside sales, or community outreach experience
• Intermediate proficiency in MS Office (Outlook, Word, Excel, PowerPoint)
• Willing and able to travel locally up to 100% of the time within assigned sales territories in the NYC market area; requires reliable transportation or access to public transportation
• Willing and able to work core business hours Monday–Friday 8 am–5 pm, plus nights and weekends when required
• Reside within commuting distance to the New York Metropolitan area
• Bilingual: English and Vietnamese

Preferred qualifications

• 2+ years of B2B, B2C direct marketing, outside sales, or community outreach experience
• Experience working with communities of diverse ethnicities, cultural backgrounds, and underserved populations
• Previous outside sales and territory management experience
• Valid driver's license, good driving history, and current automobile insurance
• Insured, dependable vehicle with current driver's license
• Health & Accident Insurance license (company-sponsored) or willingness to obtain within 30 days of hire
• Established professional relationships with non-profits, community sources, CBOs, and faith-based organizations (FBOs) in designated sales territory
• Demonstrated knowledge of Essential Plan Marketplace marketing rules and regulations (training in all lines of business will be provided)
• Act as a team player — collaborate with others inside and outside the sales unit, keep others informed, contribute ideas, support team decisions, treat people with dignity and respect

Pay

The hourly pay for this role ranges from $19.00 to $38.00 per hour based on full-time employment. Pay is based on several factors including local labor markets, education, work experience, and certifications. Base pay plus bonus.

Schedule

• Core business hours: Monday–Friday, 8 am–5 pm
• Nights and weekends required as needed
• Local travel up to 100% of the time within assigned NYC sales territories

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401(k) contribution
• All benefits subject to eligibility requirements

Location

Field-based role covering the New York Metropolitan area. Remote flexibility for candidates located in or within commutable driving distance to New York, NY. Must reside within commuting distance to the New York Metropolitan area.