Bilingual Account Manager, Field Based

About the Role

Working under the direction of the Essential Plan (EP) Sales & Account Management and collectively with the Business Development and Community Outreach team, the Sales/Account Manager will interface with the New York Health Plan to increase marketing synergy and drive overall membership growth. This is a field-based role that establishes and cultivates strategic business relationships with key sales and market influencers, potential new customers, and related community institutions. The Essential Plan is for New Yorkers between the ages of 19-64. This position requires someone with tenacity to perform sales activities both indoors and outdoors, focusing on new Business to Business (B2B) opportunities to prospect and enroll new Essential Plan-eligible individuals.

Responsibilities

• Enroll eligible members in the UHC Essential Plan
• Build and foster relationships with key accounts (provider offices, pharmacies, CBOs, housing, etc.)
• Present health plan information to providers, business advocacies, and potential eligible individuals, and close sales
• Serve as the point of contact for members to provide excellent service and enrollment experience
• Lead pipeline management and meet or exceed sales and enrollment expectations within the assigned territory
• Conduct product information presentations in multiple settings, including in-home consultations
• Track and measure sales event effectiveness, activities, leads, sales, appointments, contacts, and relationship progress daily through internal systems
• Provide input, support, and feedback on promotional opportunities, benefits, and other issues
• Stay informed on UHC operations, provider network, premiums, member services, claims, and processes to provide accurate information
• Manage multiple priorities, including visiting provider offices regularly and following up on leads in a timely fashion
• Track schedules to keep appointments on time and maintain related information
• Input consumer demographics and interactions into company systems

Requirements

• Marketplace Certified (Valid NYSOH Certified Application Counselor ID - CAC) in good standing or willing to obtain certification within 30 days of hire
• 1+ years of business-to-business (B2B), business-to-consumer (B2C) direct marketing, outside sales, or community outreach experience
• Intermediate level of proficiency in MS Office (Outlook, Word, Excel, PowerPoint)
• Willing and able to travel locally up to 100% of the time within assigned sales territories in the NYC market area, requiring reliable transportation or access to public transportation
• Willing and able to work core business hours, Monday - Friday 8 am-5 pm, and nights and weekends when required
• Reside within commuting distance to the New York Metropolitan area

Qualifications

• Bilingual English and Russian preferred

Preferred Qualifications

• 2+ years of business-to-business (B2B), business-to-consumer (B2C) direct marketing, outside sales, or community outreach experience
• Experience working with diverse communities and underserved populations
• Previous outside sales and territory management experience
• Valid driver's license, good driving history, and current automobile insurance
• Health & Accident Insurance license or willingness to obtain within 30 days of hire
• Established professional relationships with non-profits, CBOs, and faith-based organizations in the designated sales territory
• Knowledge of Essential Plan Marketplace marketing rules and regulations

Skills

• Excellent communication, interpersonal, time management, and organizational skills
• Strong relationship-building abilities
• Ability to function independently with minimal supervision
• Compassion and sales acumen
• Ability to manage multiple priorities and meet enrollment goals
• Proficiency in communicating complex healthcare information

*** This is an outside/field sales position ***

*** Base Pay + Bonus ***

If you reside in New York, you'll enjoy the flexibility to telecommute as you take on challenging tasks.

Pay is based on several factors including local labor markets, education, work experience, certifications, etc. In addition to your salary, UnitedHealthcare offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (subject to eligibility requirements). The hourly pay for this role ranges from $19 to $38 per hour based on full-time employment, complying with all minimum wage laws.