Bilingual Account Manager, Field Based

About the role

The Essential Plan Account Manager works under the direction of the Essential Plan (EP) Sales & Account Management and collectively with the Business Development and Community Outreach team. The role interfaces with New York Health Plan to increase marketing synergy and drive overall membership growth.

Responsibilities

• Enroll eligible members in UHC Essential Plan
• Build and foster relationships with key accounts (provider offices, pharmacies, CBOs, housing, etc.)
• Present health plan information to providers, business advocates, potential eligible, and responsible for closing sales
• Serve as point of contact for members to provide excellent service and enrollment experience
• Lead pipeline management
• Responsible for meeting or exceeding sales and enrollment expectations within assigned territory
• Conduct product information presentations in multiple settings, including in-home consultations
• Manage multiple priorities including visiting provider offices on a regular basis and following up on leads in a timely fashion
• Track and measure various sales event effectiveness and activities, events, leads & lead progress, sales, appointments, contacts, and relationship progress daily through internal systems
• Provide input, support and feedback on promotional opportunities, benefits, and other issues
• Stay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes and other services and issues to provide community partners, prospects, and members with accurate information, and provide feedback as appropriate

Requirements

• Marketplace Certified (Valid NYSOH Certified Application Counselor ID - CAC) in good standing or willing to obtain certification within 30 days of hire
• 1+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experience
• Intermediate level of proficiency in MS Office (Outlook, Word, Excel, Power Point)
• Willing and able to travel locally up to 100% of time within assigned sales territories in this NYC market area requiring reliable transportation or access to public transportation
• Willing and able to work core business hours, Monday - Friday 8am-5pm and nights and weekends, when required
• Reside within commuting distance to New York Metropolitan area
• Bilingual English and Russian

Qualifications

• 2+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experience
• Experience working with communities of all different ethnicities, cultural backgrounds, diverse populations and/or underserved communities
• Previous outside sales and territory management experience
• Valid driver's license, good driving history and current automobile insurance
• Insured, dependable vehicle with current driver's license
• Health & Accident Insurance license required (company-sponsored) state health/life insurance; or willing to obtain license within 30 days of hire
• Established professional relationships with non-profits, community sources CBO's, religious/faith-based organizations FBO's in designated sales territory
• Demonstrated knowledge of Essential Plan Market Place marketing rules and regulations preferred, training in all lines of businesses will be provided
• Previous outside sales and territory management experience
• Act as a team player - work collaboratively with others (both inside the sales unit as well as outside) to achieve goals, relate to others in an open and accepting manner, keep others up to date on information they need, contribute ideas and support decisions made by the team and the organization, treat people with dignity and respect

Skills

• Excellent communication, interpersonal, time management and organizational skills
• Excellent relationship building skills
• Ability to be compassionate while selling
• Ability to manage multiple priorities as it relates to meeting enrollment goals
• Ability to communicate complex healthcare information to potential clients

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Pay

The hourly pay for this role will range from $19 - $38 per hour based on full-time employment. We comply with all minimum wage laws as applicable.