Bilingual Account Coordinator (English/Spanish) – FT M-F 8:30am-5pm ET

Job Summary

Works within the customer support team. Supports the sales force and coordinates fittings of the LifeVest product throughout the country.

Essential Functions

• Provide internal support for Field Sales with delivery of the LifeVest
• Responsible for meeting all agreed upon service metrics (i.e. productivity, exceptions, timelines, quality, and field inventory levels, call quality, phone availability etc.)
• Coordinate patient appointments with PSR contractors including fittings, follow-up visits and in-services
• Ensure time to fit metric is met
• Manage the selection of PSR contractors based on availability, activity levels, etc.
• Manage field inventory levels. Disperse equipment as needed, determining shipping methods based on cost versus need
• Negotiate with PSR contractors regarding fees for services
• Act as a liaison between internal and external customers
• Provide quality and timely customer support for product installations and post installation inquiries
• Aid in obtaining appropriate documentation and patient records pertaining to prescription of and installation of LifeVest
• Aid in Reimbursement/Intake in obtaining necessary insurance information
• May assist and participate in the development and implementation of policies and procedures
• Solicit and act on Field Sales feedback
• Manage customer (internal/external) relationships effectively
• Demonstrate ability to multi-task in a fast-paced work environment
• Support on-boarding effort for new hires

Required/Preferred Education And Experience

• Associate's Degree required
• 2+ years customer service experience preferred

Knowledge, Skills And Abilities

• Knowledge of Microsoft Office Suite
• Physical Demands: Standing - Occasionally, Walking - Occasionally, Sitting - Constantly, Talking - Occasionally, Hearing - Occasionally, Repetitive Motions - Frequently

Benefits

Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Contact Information

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.