Bike Education and Training Analyst

About the role

Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations. Our products are found in various industries such as motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, and 3D printers.

Essential Duties And Responsibilities

• Develop and deliver training content in partnership with cross-functional subject matter experts
• Plan and execute training programs across formats (webinars, in-person, digital learning)
• Manage and support the external learning management system and user experience
• Ensure global accessibility and consistency of training content across regions and partners
• Lead training project management and support field sales and customer events
• Deliver technical training for Authorized Service Partners, distributors, OEMs, and assembly factories
• Develop and deploy service partner toolkits, collaborating with manufacturers on tools and content
• Lead content creation including on-site photo, video, and training materials
• Apply best practices and voice-of-customer insights to continuously improve training effectiveness
• Manage and enable the aftermarket distributor network, driving product knowledge, service standards, and alignment to support retailer performance and customer experience
• Travel as needed (15–25%)

Requirements and Preferred Skills

• 5+ years of experience in technical sales, training, engineering, or product roles within the bicycle mobility industry
• Proven ability to lead technical training and product education initiatives
• Strong technical expertise in bicycle mobility products; familiarity with Gates Belt Drive systems preferred
• Experience with eLearning tools and platforms is a plus
• Experience with content creation tools (e.g., Adobe Creative Suite, PowerPoint) is a plus
• Self-starter with strong collaboration and project management skills
• Eligibility: Must be authorized to work in the U.S. without sponsorship

Pay & Benefits

• Payscale Range: $70,000 - $80,000
• Full-Time
• Medical, Dental, Vision insurance and other voluntary benefit options
• 3 weeks of paid vacation + 11 holidays (9 scheduled & 2 floating) + 8 sick days
• Tuition Reimbursement