E-Bike Mechanic Trainer

Location: New York / New Jersey. Regular travel within NY/NJ and occasional travel to Philadelphia, Washington DC, Chicago, and other Whizz markets. Full-time position.

Compensation: $30 per hour.

About the role

Whizz is looking for an experienced E-Bike Mechanic Trainer with strong hands-on knowledge of e-bikes who can support mechanics across our locations. This is not a management position. The main responsibility is to be Whizz's go-to technical expert for e-bike repairs, diagnostics, troubleshooting, and mechanic training.

Responsibilities

• Train new and existing mechanics on e-bike repair, diagnostics, troubleshooting, and Whizz repair standards
• Provide technical support to mechanics by phone, chat, video, and in person
• Diagnose difficult or unusual mechanical and electrical e-bike issues
• Travel between Whizz locations in New York and New Jersey when technical support is needed
• Occasionally travel to Philadelphia, Washington DC, Chicago, and other current or future Whizz markets
• Perform hands-on repairs and demonstrate proper repair procedures
• Help mechanics improve repair quality, speed, and troubleshooting skills
• Support the rollout of new e-bike models, components, repair procedures, and tools
• Identify recurring technical problems and help create simple repair instructions and training materials
• Ensure mechanics follow proper repair and safety standards