Bi-Lingual Medical Billing Customer Service Support Representative
Family Eye Physicians · Oak Brook, IL · 3 mo ago
On-siteHealthcareFull-time
About the role
A Bi-Lingual Medical Billing Customer Service Support Representative is needed in Oak Brook Terrace, IL.
Responsibilities
- Answer incoming calls and respond to customer inquiries regarding medical billing, insurance claims, and payments.
- Place outbound calls to discuss patient balances and provide payment options.
- Aid patients with understanding their medical bills, insurance coverage, and any discrepancies.
- Review and resolve billing issues, including rejected or denied insurance claims, coding errors, and underpayments.
- Provide clear explanations of insurance benefits, payment structures, and patient responsibilities.
- Process and manage patient payments, including co-pays, deductibles, and outstanding balances.
- Assist with insurance claim submissions, ensuring accurate coding and timely follow-up.
- Set up patient payment plans.
- Document all customer interactions, ensuring accuracy and compliance with company policies and healthcare regulations.
- Maintain confidentiality of patient information in accordance with HIPAA guidelines.
- Identify and escalate unresolved billing issues to supervisor for further investigation.
- Provide feedback on recurring billing issues or inefficiencies to help improve processes and customer service.
Qualifications
- A high school diploma or equivalent is required; an associate’s degree in healthcare, business, or a related field is preferred.
- Prior experience in medical billing, coding, or customer service within the healthcare industry is preferred.
- Familiarity with insurance claims processing, medical terminology, and healthcare billing systems (e.g., ICD-10, CPT codes, HCPCS) is a plus.
- Strong communication skills, both verbal and written, with the ability to explain complex billing issues in a clear and professional manner.
- Ability to multi-task and prioritize work.
- Bi-Lingual Spanish proficiency is required.
- Excellent problem-solving and analytical skills are essential.