Bi-Lingual Customer Service Representative

About the role

Bilingual Customer Service Representative (CSR) responsible for Customer Service, Data Entry, and backup cashiering at various locations in Maryland, supporting speed & red‑light camera system violation processing.

Responsibilities

• Report directly to supervisor in support of speed & red‑light camera system violation processing.
• Perform initial review of violation images and secondary review confirming vehicle type and address of violator per project‑specific business rules.
• Document issues observed at enforced locations and communicate them to the supervisor.
• Answer telephone customer service calls using defined scripts and protocol.
• Review mailed correspondence and take action per defined protocol and procedure.
• Accept payments at the customer service window for walk‑in customer payments.
• Prepare source data for computer entry by compiling and sorting information.
• Enter traffic citation information into a computer.
• Review video evidence of traffic violations.
• Maintain a log of activities and completed work.
• Work independently after training.

Requirements

• Ability to speak and write in Spanish.
• Attention to detail and dependable work ethic.
• Typing speed of 40 WPM.
• Two years of experience with word processing software.
• Two years of experience with spreadsheet software.

Skills

• Photo Enforcement knowledge (highly desired).
• State License Plate knowledge (highly desired).