Bi-Lingual Impact Navigator

About the Role

The Navigator provides holistic and comprehensive case management and support services to clients eligible for assistance through the McKinney-Vento Program. The Navigator is responsible for providing services that assist clients in developing independent and sustainable lifestyles. The Navigator, with collaborative partners as well as other staff, forms an interdisciplinary team that develops treatment goals and plans. The Navigator monitors client progress and ensures the clinically appropriate services to comply with policies and agency requirements. The Navigator is strategically and tactically important and will directly affect AOL's mission accomplishment and clients' quality of life.

Essential Duties

• Provide holistic and comprehensive case management services to Impact Model clients, including intake assessment (Arizona Self-Sufficiency Matrix), benefits assessment, goal setting, long-term case plan development, weekly case plan development, progress monitoring, individual money management education, tenant housing education, employment education, advocacy, and referrals, and reporting and compliance
• Learn and implement case management best practices
• Provide intensive strengths-based case management services to a minimum caseload of forty to fifty active families
• Provide emergency assistance to walk-in clients, including resources (food, clothing, hygiene products, etc.) and referrals from community partners
• Update client files daily to record continuity of care and maintain complete confidentiality of all client records
• Teach program classes as assigned
• Complete data entry into online systems (CCL, MAACLINK, SureImpact, etc.) and remain compliant with grants and data tracking goals
• Maintain criteria and reporting requirements on grants specific to housing and utilities
• Participate in supervision meetings with the Program Director as required
• Other duties as assigned

Attributes, Knowledge, and Competencies

• Demonstrates empathy and compassion towards individuals and families experiencing poverty and adversity
• Exhibits cultural competence and sensitivity to diverse backgrounds and lived experiences and promotes an environment of acceptance and understanding that fosters trust and collaboration with families from varied backgrounds
• Displays adaptability in responding to the changing needs of clients and communities
• Possesses extensive knowledge of treatment practices
• Capable of solving complex problems and making prompt decisions with significant impact
• Experienced in assessing case management situations thoroughly and setting goals effectively with families
• Skilled in collaborating with interdisciplinary team members
• Communicates effectively to instill trust and sustain healthy relationships
• Maintains healthy boundaries in case management work
• Manages challenging situations with professionalism
• Demonstrates positivity, a 'can-do' attitude, attention to detail, and initiative to excel
• Works with integrity, compassion, and grace

Qualifications

• Preferred LMSW with Missouri Licensure
• Must be bilingual (English and Spanish)

Compensation

Salary: $60,000 - $65,000 annually commensurate with experience

Benefits

• Health, Dental, Vision, and Life Insurance
• 401k
• Generous PTO and wellness time off