BI Analyst - Hotel Performance Hub

About the role

The Business Intelligence (BI) Analyst will design, develop, and manage dashboards and reporting tools that bring clarity and visibility to key performance metrics. They will help ensure the right people have the right information at the right time to make data-driven decisions that improve operations and profitability across Hyatt's global portfolio.

Responsibilities

• Create and manage business intelligence tools and dashboards that illuminate hotel and portfolio performance.
• Translate large datasets into intuitive visualizations, ensuring data integrity.
• Work cross-functionally to embed insights into Hyatt’s operational and strategic rhythms.
• Design, build, and maintain BI dashboards and data visualizations that provide timely insights into hotel and portfolio performance.
• Partner with Data & Analytics and Quantitative Analysts to define and align key performance metrics (KPIs) and reporting standards.
• Translate data into clear, business-relevant visual stories for leadership, regional, and property audiences.
• Ensure data integrity and accuracy across all reporting products and dashboards.
• Automate recurring reports and data refresh processes to increase efficiency and consistency.
• Collaborate with HPH and Digital Product teams to enhance dashboard interactivity, user experience, and adoption.
• Serve as point of contact for data access, visualization requests, and report troubleshooting for end users.
• Support ad-hoc data requests and exploratory analyses in partnership with the Quantitative Analysts.
• Document data sources, visualization standards, and refresh procedures to maintain knowledge continuity.

Requirements

• 4–6 years of experience in business intelligence, analytics, or data visualization, ideally in a hospitality or multi-unit business environment.
• Proven ability to translate complex data into intuitive dashboards and actionable insights.
• Experience supporting enterprise-wide reporting and performance management processes.
• Proficiency with BI tools such as ThoughtSpot, Tableau, or Power BI.
• Experience with data modeling, DAX/SQL, and data integration across systems.
• Bachelor’s degree in Data Analytics, Computer Science, Business, or related field.
• Excellent attention to detail and commitment to data accuracy.

Qualifications

• Advanced certification in data visualization or analytics preferred.
• Familiarity with enterprise data systems and hospitality performance metrics; experience with Oracle EPM is a plus.
• Strong communication skills with the ability to bridge technical and non-technical teams.
• Ability to manage multiple projects in a dynamic, fast-paced environment.

Benefits

Hyatt offers an annual allotment of free hotel stays at Hyatt hotels globally, flexible work schedule, work-life benefits including wellbeing initiatives, and a global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption. Employees also receive Paid Time Off, Medical, Dental, Vision, and a 401K with company match.

Pay

The salary range for this position is $110,000-$125,000. This position is also eligible to earn incentive awards, an annual bonus, monthly or quarterly incentives, etc. The final pay rate/salary offered to the successful candidate will depend on experience, skill level, and other qualifications for the role, as well as the location of the performance of work.