BHP - Crisis Support Team Lead- Evening Shift

Full-time position (1.0 FTE, 40 hours per week) with schedule: Monday–Friday, 3:00 PM–11:30 PM. During orientation, training hours are 11:00 AM–7:00 PM.

About the role

Leads and mentors Crisis Support Specialists while implementing the Therapeutic Crisis Intervention model to ensure quality care and safety. Expected to support all Behavioral Health nursing units as directed by leadership.

Responsibilities

• Oversees daily operations of the Crisis Support Specialist team, including mentoring and training.
• Implements new or improved procedures and provides staff training on these processes.
• Trains and guides staff on the latest techniques; maintains accurate training records.
• Ensures appropriate documentation is complete.
• Supports patient care within scope of training and competency by staying aware of changes, participating in data collection or auditing, understanding Quality Improvement, and representing staff at relevant meetings.
• Reports important information and updates back to staff.
• Collaborates to improve communication and operations of the department.

Requirements

• Bachelor’s degree in psychology, sociology, social work, education, criminal justice, or related field, or equivalent experience.
• Certified as a Crisis Intervention Trainer.
• Basic Life Support (BLS) certification from the American Heart Association.
• First Aid certification by the organization, required prior to finishing unit-based orientation and maintained thereafter.
• One year of experience in a hospital setting within the past 3 years.
• Experience in de-escalation and safety training.
• Pediatric behavioral health experience.

Skills

• Proficient with MS Office, time management, and organization.
• Demonstrates high level of initiative and autonomy, clinical decision-making, and organizational skills.
• Strong interpersonal skills; adept in collaboration and ability to relate effectively with all hospital staff.
• Ability to effectively organize and facilitate meetings to produce tangible outcomes.
• Demonstrated skills in teaching, educational or treatment program development, process implementation and maintenance, or related tasks.
• Ability to use sound judgment and ethical decision-making.

Physical Requirements

• Occasionally: Biohazard waste, chemicals/medications, climbing stairs/ladder, cold temperatures, fumes/gases/vapors, hot temperatures, lifting/carrying 0–10 lbs, lifting/carrying 11–20 lbs, machinery, patient equipment, pushing/pulling 0–25 lbs, pushing/pulling 26–40 lbs.
• Frequently: Bending/twisting, blood and/or bodily fluids, communicable diseases and/or pathogens, computer skills, flexing/extending of neck, interpreting data, lifting/carrying 21–40 lbs, lifting/carrying 41–60 lbs, lifting/carrying 61–100 lbs, loud noises, reaching above shoulder, squatting/kneeling.
• Continuously: Audible speech, color vision, decision-making, depth perception, electricity, hand use (grasping, gripping, turning), hearing acuity, peripheral vision, problem-solving, repetitive hand/arm use, seeing (far/near), sitting, standing, walking.
• Must be able to perform therapeutic crisis intervention moves (TCI).
• Able to wear and function in helmets and other safety equipment.

Pay

Starts at $24.50/hour with potential for higher pay based on relevant experience, plus $1.80 evening shift differential.