Beverage Supervisor

About the role

Supervise and direct the day-to-day operations of casino bars, lounges, beverage stations, and assigned beverage venues. Maintain exceptional guest service standards and ensure all team members deliver a world-class guest experience. Lead by example through active floor presence, coaching, and hands-on support during peak business periods.

Responsibilities

• Conduct pre-shift meetings to communicate operational priorities, promotions, service expectations, and guest service initiatives.
• Maintain exceptional guest service standards and ensure all team members deliver a world-class guest experience.
• Lead by example through active floor presence, coaching, and hands-on support during peak business periods.
• Monitor beverage quality, presentation standards, cleanliness, and service consistency throughout all beverage outlets.
• Resolve guest concerns, complaints, and service recovery situations in a timely and professional manner.
• Ensure compliance with all responsible alcohol service laws and company policies.

Team Leadership & Development

• Supervise, coach, develop, and motivate bartenders, beverage servers, and support staff.
• Create a positive work environment that promotes teamwork, accountability, and employee engagement.
• Train team members on beverage preparation, service standards, product knowledge, upselling techniques, and responsible alcohol service.
• Conduct performance discussions, recognition programs, corrective actions, and ongoing coaching as necessary.
• Assist with recruiting, interviewing, onboarding, training, and retention of beverage team members.
• Ensure new hires receive complete departmental orientation and operational training.

Beverage Program & Inventory Management

• Maintain thorough knowledge of beer, wine, spirits, cocktails, and beverage trends.
• Monitor inventory levels, ordering, receiving, storage, and distribution of beverage products.

• Financial Accountability

  • Compliance & Safety

    • Ensure compliance with gaming regulations, alcohol beverage licensing requirements, health department regulations, and company policies.
    • Maintain a safe working environment for guests and team members.
    • Ensure all incidents, guest concerns, and operational issues are documented and reported appropriately.

    • Communication & Collaboration

      • Communicate effectively with Food & Beverage leadership, Casino Operations, Security, Facilities, Marketing, and other departments.
      • Assist other Food & Beverage operations as business needs require.
      • Provide operational updates, shift summaries, and performance feedback to leadership.

      Operational Readiness