Beverage Manager

Hard Rock Hotel & Casino Sioux City is an award‑winning gaming destination with more than 675 slot machines, live table game action, first‑class amenities, and heart‑pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction achieved by only five percent of the more than 28,000 AAA‑approved properties. Complementing the hotel and casino are three bars and two restaurants, including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Guests can explore Hard Rock’s expansive memorabilia collection, featuring iconic pieces from SLASH to Johnny Cash.

Job Summary

The Beverage Manager is responsible for overseeing the management and operational effectiveness of bars and other related beverage outlets within the property.

Responsibilities

• Hire, train, develop, and supervise beverage staff.
• Prepare team member schedules, organize workloads and staff assignments, and evaluate beverage staff.
• Update beverage menus and ensure all team members are properly trained on recipes.
• Develop long‑ and short‑range financial objectives for liquor sales while maintaining budgeted labor and staffing levels.
• Manage department financial data and related documents to maintain effective cost and portion controls.
• Work with department management to review beverage activities and implement company‑wide and local sales promotions.
• Assist bartenders and beverage servers with general duties, such as drink preparation.
• Ensure guest satisfaction through constant interactions with guests and team members throughout the facility.
• Communicate guest compliments or complaints to management in a timely fashion.
• Maintain and enforce compliance with applicable health, safety, food‑handling, and hygiene codes and standards.
• Perform other related duties as assigned.

Requirements

• Demonstrated leadership and management skills.
• Excellent verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Detail‑oriented with strong organizational and time‑management abilities.
• Accurate money‑handling skills.
• Ability to work under stress in a fast‑paced environment.
• Knowledge and ability to operate point‑of‑sale systems.
• Knowledge of wines, alcohol, mixed drinks, and gaming‑operations etiquette.
• High school diploma or equivalent preferred; degree in a relevant field preferred.
• Two years of progressive experience in high‑volume food and beverage operations preferred.
• Must obtain a valid gaming license, where applicable.

Physical Requirements & Working Conditions

• Required to stand for the duration of the shift; frequent sitting, walking, reaching, climbing, stooping, kneeling, crouching, or crawling.
• May be required to lift up to 50 pounds.
• Work may include long hours, nights, weekends, and holidays.
• Noise level is usually moderate to loud; environment may vary with crowds, noise, and smoke.
• Reasonable accommodations may be made for individuals with disabilities.